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The main focus of the SMB 5.5 release is using Digium Phones with your Switchvox PBX. But there are some new features and enhancements that make this a great update even if you are not using Digium Phones.
See also: 5.5 release notes for a list of issues that are resolved in version 5.5.
For Administrators
Details
Assign extensions to a Digium Phone MAC address.
Setup > Digium PhonesMaintain all of the configuration details for each Digium Phone.
Setup > Extensions > Templates
Setup > Extensions > Manage
Server > Phone Networks
Maintain a set of internal and external contacts that is put on each Digium Phone.
Tools > Contacts
For Phone-users
Details
Create sub-status options that can be used anywhere you can set your Status.
Features > Status Options
What used to be called Presence is now called Status, and can be used outside of the Switchboard and chat.
Create Call Rules based on your Status.
Features > Call Rules
New Call Rule: if your Status is Do Not Disturb, queue calls are declined, and direct calls go to your voicemail.
Define the Rapid Dial Keys on your Digium Phone.
Features > Phonebooks and Phonebook Options
Digium Phones support up to 1,000 contacts, including admin-managed contacts, and your phonebook entries.
Set your preferences for your Digium Phone.
Features > Phone Features
Use new options in Switchboard's Current Calls panel.
Switchboard > Current Calls
The current calls panel had a Send button that is now Send VM. That sends the call straight to your voicemail, ignoring your Call Rules. There is also a new button, Ignore. This makes your phone stop ringing, but still uses your Call Rules.
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Phone Assignment Options control what password must be used to allow someone standing at the phone to choose that phone's extension. Or, you can specify that for a specific period of time, no password is required (called an Open Enrollment Period).
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IMPORTANT: If an Assignment is server-based, someone at the phone is never allowed to choose the phone's extension. When the phone is turned on or restarts, it automatically uses its server-based extension assignment. Server-based assignment includes the Digium Phone Assignment area, Bulk Import, or Extend API. If this is a problem, delete the Assignment, and re-assign the phone. |
The Phone Settings tab for phone extensions now manages Digium Phones and Other Manufacturers(Phone Feature Packs).
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Status can be set from your Digium Phone, the Switchvox Suite, and the Switchboard.
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IMPORTANT: If you do not have a Digium Phone, you cannot affect your Switchvox Status from the phone. In other words, if you set Do Not Disturb from a non-Digium phone, your Switchvox Status does not change. |
Status is part of your Call Rules.
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