Page Comparison

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General Enhancements

• for AdministratorsFor Administrators

  • Digium Phone configuration (in extension management) has 2 new options:

    • Blind transfer rapid dial (by default, contacts on a rapid dial key use assisted transfer)

    • Number of rapid dial subscriptions (determines how many contacts show Status)

  • Backups now have an SFTP option

  • Music On Hold can now come from an external source via USB to the Switchvox appliance

  • A new Phone Network setting, UDP Persist-Connection, has the Digium Phone attempt to keep a NAT tunnel alive. If your router is shutting off port forwarding to a Digium Phone before the phone re-registers, turn this on. The interval depends on your router's behavior.  

• for Extension For Extension Owners

  • Voicemail greetings can now be activated from a call rule's Send to Voicemail action

  • Digium Phone configuration has the 2 new options for contacts on rapid dial keys (see administrators section)

• for Digium Phones For Digium Phones (1_4_0_0_57389)

  • A timezone can be set for the phone (this does not affect Switchvox itself, just the phone's display of date/time)

  • Press-and-hold a contact on a rapid dial key displays the contact detail page on the main screen

  • The contact detail page works a bit differently

  • Digium Phone configuration has  the 2 new options for contacts on rapid dial keys (see administrators section)

Peered Switchvoxes New Feature

If you are already peering 2 Switchvoxes together using a SIP Provider, there is no need to move to the new Peered Switchvoxes tool. Your existing SIP Provider that is the other Switchvox will continue to work the same way after you update to 5.8.

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For details about the setting up Peered Switchvoxes, see this knowledgebase article. IMPORTANT: the Published to Peer feature in Peered Switchvoxes will be deprecated in the upcoming version of Switchvox; all extensions will be published for use by the peered Switchvox. We recommend leaving the setting Publish All Groups set to YES.

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• Easily add a Peered Switchvox (Setup > Call Routing: Peered Switchvoxes)

  • Name the Switchvox that is this Switchvox

  • Name the Switchvox that is the other Switchvox

  • Username and password (same on both peers)

  • Dial prefix (not required, this is used to create the outgoing call rule)

  • Advanced: SIP and HTTPS ports, alternate host, codecs, passthrough call rules

  • Publish extensions to Peer (publish all, or specific or specific extension groups)

• See Connection Status of Peered Switchvoxes (Server > Connection Status: Peered Switchvoxes)

• Easily add peered extensions to the local Internal Directory (Tools > Extension Features: Contacts)

  • Use the search function in the collector, that now has a 'Peer Name' column

• Peer Alerts (get an email message when there are extension conflicts on a peer)

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For details about the setting up Peered Switchvoxes, see this knowledgebase article. IMPORTANT: the Published to Peer feature in Peered Switchvoxes will be deprecated in the upcoming version of Switchvox; all extensions will be published for use by the peered Switchvox. We recommend leaving the setting Publish All Groups set to YES.

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• Voicemail Greeting Activations are now managed through the Call Rules Send Rules Send to Voicemail action. In that action, you can now choose which greeting to play based on the timeframe and your status.

• You continue to use the Voicemail the Voicemail Options > Greetings tab to tab to create, modify, and delete custom greetings.

• On the Unavailable Greetings section, you can set a Default Unavailable greeting. This is what plays when calls are sent directly to your voicemail (when you press Send VM on an incoming call, or when someone else sends a call directly to your voicemail). This can be different than any greeting that plays based on your call rules.

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• Blind or assisted transfer to a RDK contact (set a default transfer mode for all the RDKs)

• Number of watched RDKs (explained above, in the administrator's section)

Peering

• Easily add peered extensions as Phonebook entries Easily add peered extensions as Phonebook entries (Features > Phonebooks: Create Phonebook Entry)

  • Use the search function in the collector, that now has a 'Peer Name' column

  • Peered extensions are only normal entries

  • Peered extensions' call status is only on-call or off (e.g., not 'ringing'), just like prior to 5.8

  • Peered extensions' Jabber status works (Available, Away)

• Voicemail messages can be forwarded to peered extensions:

  • From a Switchvox extension's phone, dial 899 for the voicemail system, follow the prompts to forward a voicemail message, dial an extension number on a peered system

  • In the Digium Phone Voicemail app, the Forward list includes peered extensions

  • In the Switchvox GUI Voicemail / Fax > Mailbox, the "Forward to Extension" list includes peered extensions

  • In the Switchvox GUI Voicemail / Fax > Voicemail Options, automatic voicemail forwarding includes peered extensions

• Switchboard improvements for peered extensions:

  • A phonebook entry with a peered extension functions the same way as a 'normal' local extension. (Because the local admin cannot give permissions on peered extensions, there are no options that require permission: intercom, pickup, monitor/whisper/barge, record, see caller.)

  • Current calls panel recognizes a peered extension and shows the extension's caller information.

  • A Profile panel for a peered extension functions the same way as a local extension.

  • The Directory panel:

    • Includes all peered extensions that the local Switchvox administrator made available in the Internal Directory

    • All extensions have a voicemail option, including peered extensions

    • The peer name is displayed for each extension

  • The chat panel includes all peered extensions that the local Switchvox administrator put in the Internal Directory.

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• A Timezone can be set for the phone (Preferences > Localization Settings). This does not affect Switchvox, just the phone's display of the date/time.

• Press-hold a contact on a rapid dial key opens the contact-details page in the main screen (as if you had used the "Info" button on a D50 or D70).

• The Contacts app works a bit differently. The actions that used to be on softkeys (Transfer, Intercom, Monitor) are now available as a selector list in the main details screen. 

• The Transfer Mode for contacts on rapid dial keys can be set up to always transfer immediately (blind), or always dial the contact first so you can talk and then press transfer when you are ready (assisted). Prior to 1.4, if you pressed transfer then an RDK, the phone always dialed that extension and then you had to press Transfer again (assisted). 

• The number of subscribed RDKs is adjustable (explained above, in the administrators section)

Screen Captures 

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Affected Version(s)

SMB 5.8;SMB 5.7.3