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The Switchvox Softphone for Mobile is no longer actively supported.
Please see How do I Use Sangoma Connect Mobile for Switchvox?
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For Switchvox administrative information, see the article: How to Set Up and Manage Switchvox for Sangoma Connect Mobile.
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Important information for the version 5.0 app on an Android phone
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The 5.x apps require iOS 12 or later, and the iPhone model 7 or later.
If you have an older model iPhone that's supported on iOS 12 (5S, 6, 6 Plus, 6S, 6S Plus, SE), while not fully supported the app can be configured via email (if the QR code method does not work on your phone) and should function as normal. When you assign the Mobile Softphone to a SIP Phone extension (see Manage Phones), Switchvox can automatically generate and send the email to the address you provide, which should be an address accessible on the user's iPhone.
The app is not designed for the iPad.
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NOTE: Some iPhones do not bring up the camera to scan the QR code automatically. Please go to HERE for steps to enable the setting.
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The Switchvox Softphone for Android 5.x app is tightly integrated with the device's Phone app, and Switchvox must be enabled in that app. When you first open the Switchvox Softphone app, you are instructed to enable Switchvox in your Phone App's Calling Accounts settings. This integration helps ensure that you don't miss important calls:
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The app uses Wi-Fi, or cellular data service from your service provider. Your operating system and settings determine which of those services is used. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your cellular phone service.
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The app relies on strong Internet service to stay in contact with Switchvox and to manage your conversations. A strong signal with good bandwidth and limited congestion is important. If your data service is weak (Wi-Fi or cellular data), you will experience poor call quality and possibly dropped calls. Also, if you are moving around and switching from cellular data to the Wi-Fi network that also serves your Switchvox, your active call may drop, depending on your network environment. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your Cellular phone service.
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Normally, calls are received and made within the app via Switchvox. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your Cellular phone service.
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Yes, you can view your iPhone contacts within the Contacts tab, and dial them via Switchvox. For related information, Switchvox administrators should see How Do I Allow 10-Digit Dialing?
I tried calling a phone contact via the app, why is it not working?
Switchvox outgoing call rules must be set up correctly to dial the phone number as it is shown in your phone contact. For related information, Switchvox administrators should see How Do I Allow 10-Digit Dialing?
Your Android phone may have Assisted dialing turned on, which lets the phone automatically assign global dialing settings (e.g., adding 011 to the number you're dialing). Turn it off if you don't want to affect dialing that way.
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If you get the notification “Cannot register with Switchvox,” it means there was some trouble with your phone’s connection with the Internet and Switchvox. Open the app (press the home button twice to find the Switchvox Softphone app, and tap to open), and it will keep trying to register with Switchvox.
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Note: for version 3.0 or later, this is no longer an issue. |
How do I report issues or bugs with the Switchvox Softphone?
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