The Switchvox Softphone for Mobile is no longer actively supported.
Please see How do I Use Sangoma Connect Mobile for Switchvox?
For Switchvox administrative information, see the article: How to Set Up and Manage Switchvox for Sangoma Connect Mobile.
Important information for the version 5.0 app on an Android phone
The 5.0 version of the Switchvox Softphone for Android includes integration with the Phone App on your Android phone. In this version, you must enable Switchvox in your Phone App's Calling Accounts settings.
Making calls from your Switchvox Softphone won't function properly until it's enabled in your Phone App. So each time you open the Switchvox Softphone, if it is not enabled it will remind you that you must enable it in your Phone App. The Phone App settings are slightly different in different phone models, so we can't provide specific instructions for every device. The important thing is to modify theCalling Accountssettings.
Why is this necessary?In previous versions, if you were on a call on your Phone App, the Switchvox call was automatically declined and your call rules would take over. This version is more tightly integrated with the Phone App, so Switchvox must be enabled in that app. This integration:
Lets you answer a Switchvox call that comes in while you're on a call in your Phone App.
Rings your phone in the same way that calls ring your mobile phone number (your Phone App).
What iOS versions and iPhone models are supported for the Switchvox Softphone?
The 5.x apps require iOS 12 or later, and the iPhone model 7 or later.
If you have an older model iPhone that's supported on iOS 12 (5S, 6, 6 Plus, 6S, 6S Plus, SE), while not fully supported the app can be configured via email (if the QR code method does not work on your phone) and should function as normal. When you assign the Mobile Softphone to a SIP Phone extension (see Manage Phones), Switchvox can automatically generate and send the email to the address you provide, which should be an address accessible on the user's iPhone.
The app is not designed for the iPad.
What Android versions and devices are supported for the Switchvox Softphone?
The 5.x app requires Android 6.0 or later. (Older 4.x versions require Android 5.0 or later.)
How do I configure the Switchvox Softphone to my extension?
Your Switchvox administrator must set up your SIP-Phone extension with a Softphone Assignment. Then, you can use the email you received from Switchvox, or you can scan the QR code from the Switchvox Web Suite.
NOTE: Some iPhones do not bring up the camera to scan the QR code automatically. Please go to HERE for steps to enable the setting.
What if I am not receiving incoming calls on my Softphone App?
A strong Internet connection is important, but it's also important that your phone has time to open the Softphone App if it isn't in the foreground. To allow for that time, make sure your Call Rules (Features > Call Rules, in the Switchvox Web Suite) use 7 rings before moving on to the next action, such as sending the call to voicemail. Also, the app's settings must allow notifications. Otherwise, you must have the app open in the foreground to receive calls.
The Switchvox Softphone for Android 5.x app is tightly integrated with the device's Phone app, and Switchvox must be enabled in that app. When you first open the Switchvox Softphone app, you are instructed to enable Switchvox in your Phone App's Calling Accounts settings. This integration helps ensure that you don't miss important calls:
Lets you answer a Switchvox call that comes in while you're on a call in your Phone App.
Rings your phone in the same way that calls ring your mobile phone number.
Is Wi-Fi or cellular data used for the Switchvox Softphone?
The app uses Wi-Fi, or cellular data service from your service provider. Your operating system and settings determine which of those services is used. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your cellular phone service.
What if I do not have a strong Internet connection on my phone?
The app relies on strong Internet service to stay in contact with Switchvox and to manage your conversations. A strong signal with good bandwidth and limited congestion is important. If your data service is weak (Wi-Fi or cellular data), you will experience poor call quality and possibly dropped calls. Also, if you are moving around and switching from cellular data to the Wi-Fi network that also serves your Switchvox, your active call may drop, depending on your network environment. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your Cellular phone service.
What happens when I’m on a Switchvox call and my mobile phone rings?
The Switchvox app and the mobile phone app share the call interface. That means
You choose what to do when each new call comes in. (Some providers do not support simultaneous voice and data connections, which will limit your ability to interact with mobile phone calls and Switchvox calls together.)
An incoming Switchvox call can be easily answered even when the app is closed and your phone is locked.
If you need to use the advanced features of Switchvox (e.g., record your call), you can still open the app and tap the Calls tab.
Can I activate my call rules or my voicemail greeting with the Switchvox Softphone?
The app lets you see and change your Status. That can be used to control your call rules and the voicemail greeting that is played to your callers. Your Status can also be visible to your coworkers, which can help them to decide how to communicate with you. (Related: if you have converged Switchvox phone extensions, changing your Status in the app changes the Status of all converged Switchvox extensions.)
Does the Switchvox Softphone have a Directory?
The app has 2 tabs for your contacts: Favorites and Contacts. You can set up Favorites to contain the people you communicate with often, and you’ll see their phone-state and their Status. Contacts include the entries in all of your phonebooks, plus the company directory as set up by the Switchvox administrator.
Can the Switchvox Softphone make calls via the phone itself?
Normally, calls are received and made within the app via Switchvox. See the article How Do I Use the Cellular Option if you want to switch your Call Handling from Data to your Cellular phone service.
Can I use my iPhone contacts in the Switchvox Softphone for iPhone?
Yes, you can view your iPhone contacts within the Contacts tab, and dial them via Switchvox. For related information, Switchvox administrators should see How Do I Allow 10-Digit Dialing?
I tried calling a phone contact via the app, why is it not working?
Switchvox outgoing call rules must be set up correctly to dial the phone number as it is shown in your phone contact. For related information, Switchvox administrators should see How Do I Allow 10-Digit Dialing?
Your Android phone may have Assisted dialing turned on, which lets the phone automatically assign global dialing settings (e.g., adding 011 to the number you're dialing). Turn it off if you don't want to affect dialing that way.
If I put the phone on our local Wi-Fi network, can it contact Switchvox at its local network address?
No, the app always connects to the Switchvox external IP address. The main purpose of the app is mobility, so the app must be able to reach Switchvox from outside your local Wi-Fi network.
Does the Switchvox Softphone require a Subscription?
Yes, the app is a phone that registers to a Switchvox SIP-Phone extension. However, if you already have a subscription for your primary phone, the app can be an additional phone that does not require another subscription.
How much data do I use when making calls?
Generally, 1,000 minutes of talk-time uses a gigabyte (GB) of data.
What is this notification from the app that it cannot register with Switchvox?
If you get the notification “Cannot register with Switchvox,” it means there was some trouble with your phone’s connection with the Internet and Switchvox. Open the app (press the home button twice to find the Switchvox Softphone app, and tap to open), and it will keep trying to register with Switchvox.
Note: for version 3.0 or later, this is no longer an issue.
How do I report issues or bugs with the Switchvox Softphone?
We want to hear about any issues you are having. Please use the Online Support Portal to open a support case, and provide as much information as possible to help us address your issue.
How do I request features with the Switchvox Softphone?
We want to hear about how you are using the app, and what other features would be useful. Please send email with feature requests to switchvoxfeatures@digium.com.