Setting Up SIPStation on Switchvox for SMS
This article is for Switchvox version 7.4 (or later), where the SMS feature is introduced.
For phone users, see How do I Use Chat in the Desktop Softphone App?
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You will need SIPStation service with SMS-capable numbers and SMS metered service.
For SIPStation Retail SIP Service instructions, see
How Do I Sign Up for SIPStation Service for Switchvox & SMS?
Switchvox version 7.4 is required.For SIPStation Wholesale SIP Service instructions, see
How Do I use SIPStation Wholesale Service with Switchvox?
Switchvox version 7.6.1 is required.
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Setting up SIPStation as your VOIP Provider in Switchvox is simple using your SIPStation Keycode. This unique code can be copied from your http://SIPStationyour SIPStation.com account page and pasted into the Switchvox admin web suite for automatic configuration. (For SIPStation Wholesale, copy the "Autoconfiguration Key" from the appropriate Endpoint Group, and continue to the Switchvox Admin Web Suite.)
Once your service is established, your SIPStation Keycode is located on http://SIPStation.com by on SIPStation.com by navigating to My Account > Trunk Groups. Here is an example of how this code will be presented:
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When you are ready to set up your SIPStation service as a VOIP Provider in Switchvox, copy this Keycode from SIPStationfrom SIPStation.com.
Navigate to Setup > VOIP Providers in the Switchvox Admin Web Suite, and click the SIPStation button. You will be presented with the configuration window here; follow the steps below:
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If you have purchased your SIP Service at SIPStation.com, leave the Wholesale Carrier Services set to NO.
Paste in your SIPStation Keycode. (Copied from within your SIP service account setup.)
Enter the default extension that calls should be routed to. (Calls from this provider go to this extension, unless you have defined a specific route for a DID in Setup > Incoming Calls on the DID Routes tab.)
Indicate whether or not you want an incoming DID route created for each of the DIDs on your account. (If you have sequential DIDs and prefer to create a ranged rule instead, leave this set to NO.)
Click Complete SIPStation Setup.
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The VOIP provider that is your SIPStation Retail service has the field SIPStation Keycode, in case you update your Keycode on SIPStation.com and need to enter the new Keycode in Switchvox.
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Once a user's extension has an SMS DID associated, they can receive texts that are sent to their DID, and send a text to an external number. SMS messaging is done using the Chat features in the Switchvox Desktop Softphone. For more information, please see How do I use the Switchvox Desktop Softphone App?
These SMS DID associations are separate from the Incoming DID Routes for audio calls. That means that you can have one DID for which calls are routed to one extension and SMS messages are routed to another. You can have calls and messages routed to the same extension, you just need to define the DID in both places (both DID Routes and SMS Rules).
If you do not see the SMS Rules tab, then Switchvox has not been properly configured for Easy Setup with SIPStation. Please review the steps beginning at the top of this article and repeat the configuration, as needed.
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IMPORTANT for SIPStation Retail: If you are experiencing issues with SMS messaging, one possible cause is that your SIPStation Keycode changed. The Keycode listed at SIPStation.comneeds to continue to match the value in Switchvox, even after the Easy Setup is complete. If you have reset your SIPStation Keycode for any reason, then you must copy the new value into Switchvox to continue to use SMS. The Keycode can be found in the Switchvox Admin Web Suite by navigating to each VOIP Provider entry for your SIPStation service, and pasting the SIPStation Keycode in the appropriate field, located on either the Provider Information (Switchvox 7.6.1+) or Connection Settings tab, depending on your version of Switchvox. |