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Description:
The Call Tracing feature has evolved over time. The Call Tracing Feature logs events from the IMG into a file with a maximum log time of 7200 seconds (2 hours). After the two hour period, the logging would stop. In software version 10.5.2 some enhancements were made to the Call Tracing Feature so that troubleshooting and file management was made easier. The information below explain both the older version and the newer version updated in Software version 10.5.2. Use this pane to initiate Call Tracing. A log will be generated showing events that occur on a per-call basis.
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1 per Physical IMG
Related Topics:
IMG 1010 - Call Trace - Setup and Configuration
IMG 1010 - Call Trace - Log File Overview
ClientView Pane: (Software 10.5.2+)
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For the parameters of the filenames above to be correct, the ntp server must be enabled. If ntp server has not been configured a default date of Jan 1970 will be displayed. See IMG 1010 - Configure GCEMS and Start Linux Services for more information on configuring/starting the ntp service.
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The default directory is located at /opt/dialogic/common/calltracing. All Call Tracing log files will be created and stored here. Each day at approximately 1:30 AM the Call Tracing Log Files are archived into the /opt/dialogic/common/backup directory and a new set of log files are generated in the calltracing call tracing directory. This is done to keep logging directory from filling up and using too much memory. To change the default directory, delete the Call Tracing object and re-add a new Call Tracing Object. Once the new pane has been created, double click in the Call Tracing Directory and the field will become white. At this point the directory/path can be changed.
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