IMG 1010 - Call Trace - Log File Overview

The IMG supports Call Tracing, which allows you to view various pieces of information on a per call basis. The ClientView GUI will allow up to 4320 minutes (72 hours) of Call Tracing. Call tracing uses NFS to write the files to the host.  A Call Trace log includes information such as:

• Call Leg Information

• Call ID Information

• Call Duration

• RTCP Stats

• Codec Information

• Routing Information

 The Call Trace is saved to a log file in the following directory in the GCEMS server:

/opt/dialogic/common/calltracing (Software 10.5.1+)

/opt/cantata/common/calltracing (Software 10.3.3 to 10.5.0)

Naming Convention:

Call Trace log files have the following naming convention:

syslog_<ChassisSerialNumber>_<YYMMDD>_.log

If call tracing is not writing to the file, verify that the NFS server is running and verify the NFS mount status.

Call Trace Format Examples:

The following is an example of a call trace segment:

18:56:20.045 CALL(SS7) (01:0003:00) RCVD IAM (0x382b:0x813:7)

Segment 1:

18.56:20.045 = Time Stamp. NTP must be configured for the correct time to be displayed.

Segment 2:

CALL(SS7) = Call Component. See below for all Call Components on IMG

Internal Call Components:

 External Signaling Components:

Segment 3:

(01:0003:00):

Segment 4:

Description of event:

RCVD IAM (0x382b:0x813:7) = Received Initial Address Message

Related Topics

IMG 1010 - Call Trace - Setup and Configuration

IMG 1010 - Call Tracing

IMG 1010 - Call Trace - Log File Overview