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Within a Routing List are multiple channel groups. As a call comes in to the IMG 2020, the Route List uses the selection in the Hunting Options field to determine the order in which each Channel Group is selected. The selections are Sequential, Round Robin, LRU (Least Recently Used), and Percentage Based option. When the percentage based option is selected each channel group within the Routing List can be assigned a percentage. With the feature Percent Based Routing, the calls are allocated based on what percentage the Channel Group is given. For example: Channel Group A is given a percentage of 50%, Channel Group B is given a percentage of 50%. With this example, half the calls will be allocated to Channel Group A and half will be allocated to Channel Group B. See below for more information.
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The configuration below covers the configuration of the percent based routing feature. It is assumed that the objects in the Basic Configurations topic have been configured already. The procedure below will start from the Routing Configuration Pane. The following configuration example will demonstrate one inbound SIP channel group routing to a route list that has 4 outbound SS7 channel groups which are routed on a percentage basis.
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Right click on the Dialogic object and select New Routing Configuration. A Routing Configuration Pane will appear. Refer to the Routing Configuration topic for more information on this object.
Right click on the Routing Configuration object and select New Channel Groups. A Channel groups container object is created. This object will allow multiple channel groups to be created beneath it. Refer to the Channel Groups topic for more information on this object.
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Right click on Channel Groups Object and select New Channel Group. A Channel Group Object will appear. Enter a name for this channel group and set the Signaling Type field to SIP. The Incoming Channel Group in this example will be a SIP Channel Group and be named ChGrp_SIP. Refer to the Channel Group topic for more information on configuring the SIP channel group.
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Right click on the Routing Configuration object again and select New Route Lists. The Route Lists object is a container object and no configuration is needed here. Refer to the Route Lists topic for more information on this object.
Right click on the Route Lists object and select New Route List. Enter a name that will identify this Route List. In this example, the name Percent_Based_Route_List was entered. At this point leave the Hunting Options field with the Sequential option. Do not change to Percent Based yet. Refer to the Route List topic for more information on configuring this object.
Right click on the Route List and select New Route List Element. In the Channel Group field, select one of the SS7 channel groups created above. Repeat this step and add all the SS7 Channel Groups so there are multiple channel groups created under the Route List object. Note that each time a channel group is added, it will be automatically added to the Percentage field of the Route List created above.
Go back to the Route List object and change the Hunting Options field to Percent. At this point, the Percentage field can now be modified.
In the Percentage field of the route list, give the first channel group in the list a percentage by clicking in the white field and entering a percentage. In this example Channel Grp1_SS7 was given 33%.
Add a percentage for the second and third channel groups in the Percentage field. When done the object will look similar to the screen capture of the Route List object displayed below.
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