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The Treatment Phrase object is created under the Treatment Element object. When creating a phrase or sequence of tones to be played, the audio files are selected through the Treatment Phrase object. Within the Treatment Phrase object is the field Vocabulary Index Element. Within this field is where the audio file to be played is selected. An audio file will not appear in this list if it is not in the .dat file and not configured under the Vocabulary Index File object as a Vocabulary Index Element. When adding a treatment phrase, more than one phrase or tone can be added. This allows a user to concatenate multiple audio files to create one treatment. For example, phrases such as "We're sorry all circuits are busy" and "Please hang up and try again later" can be configured under the Treatment Entry object. These phrases would be concatenated to form one phrase such as " Were sorry all circuits are busy. Please hang up and try again later". The Treatment Phrase object can play and concatenate announcements, dialed digits, originating digits, and tones. Once the treatment phrases are configured then the Treatment Table can be played to a channel group through the use of a Route or Service Route Table.
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Related Topics and Dependencies
The Announcements - Overview topic includes a list of the steps required to configure the IMG 2020 to play tones, announcements, and treatments. Within that topic, follow the correct procedure for your specific application. For information on the objects created above and below the Treatment Phrase object refer to the links below.
Field Descriptions
ID
This field is automatically populated with the next number in the sequence and cannot be modified.
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