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hiddentrue

Drupal URL:

https://knowledge.star2star.com//kb/21532007

Source Document URL:

N/A

Salesforce KB URL:

N/A

The following phones are compatible with Sangoma CX. 

...

Sangoma

  • P310

  • P315

  • P320

  • P325

  • P330

  • P370

...

Polycom

  • VVX 101

  • VVX 201

  • VVX 300

  • VVX 301

  • VVX 310

  • VVX 311

  • VVX 400

  • VVX 401

  • VVX 410

  • VVX 411

  • VVX 50x

  • VVX 60x

Yealink

...

T41S

...

T42S

...

T46S

...

T48S

...

This series of tutorials explains how Sangoma CX operates from the agents' perspective. It is divided into six short videos.

Notes:

  • The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

  • Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Part 1: Logging in

https://player.vimeo.com/video/289099392?h=15b504f6b8&badge=0&autopause=0&player_id=0&app_id=58479

Part 2: Answering a Queue Call

https://player.vimeo.com/video/289099407?h=94f14f5c2a&badge=0&autopause=0&player_id=0&app_id=58479

Part 3: Call Transfer Options

https://player.vimeo.com/video/289099430?h=f53508535f&badge=0&autopause=0&player_id=0&app_id=58479

Part 4: Outbound Calls

https://player.vimeo.com/video/289099452?h=5c4c7e7b48&badge=0&autopause=0&player_id=0&app_id=58479

Part 5: Agent Pauses

https://player.vimeo.com/video/289099470?h=9d38b32a6f&badge=0&autopause=0&player_id=0&app_id=58479

Part 6: Agent Settings

https://player.vimeo.com/video/289099491?h=432a23af0b&badge=0&autopause=0&player_id=0&app_id=58479

Considerations:

  • For systems running a 24-hour operation, the following apply:

    • Agent panel timeline resets at midnight for the next day of operation based on the location's timezone.

    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.