Sangoma CX Agent Video Tutorials

This series of video tutorials explains how Sangoma CX operates from the agents' perspective. It is divided into six short videos.

Notes:

The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Part 1: Logging in	https://player.vimeo.com/video/289099392?h=15b504f6b8&badge=0&autopause=0&player_id=0&app_id=58479
Part 2: Answering a Queue Call	https://player.vimeo.com/video/289099407?h=94f14f5c2a&badge=0&autopause=0&player_id=0&app_id=58479
Part 3: Call Transfer Options	https://player.vimeo.com/video/289099430?h=f53508535f&badge=0&autopause=0&player_id=0&app_id=58479
Part 4: Outbound Calls	https://player.vimeo.com/video/289099452?h=5c4c7e7b48&badge=0&autopause=0&player_id=0&app_id=58479
Part 5: Agent Pauses	https://player.vimeo.com/video/289099470?h=9d38b32a6f&badge=0&autopause=0&player_id=0&app_id=58479
Part 6: Agent Settings	https://player.vimeo.com/video/289099491?h=432a23af0b&badge=0&autopause=0&player_id=0&app_id=58479

Considerations:

For systems running a 24-hour operation, the following apply:
- Agent panel timeline resets at midnight for the next day of operation based on the location's timezone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.

Sangoma CX