Time Frames
Switchvox can operate differently based on the date, day, and time. You can set up IVR Menus and Call Rules to check the Time Frames, and then act accordingly.
There are several predefined time frames that you can use: Business Hours, Outside Business Hours, and Weekends Only. You can modify or delete these time frames, or create new ones.
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Important: A time frame is considered valid when the current date and time match any one of a time frame’s conditions. Not all of the conditions in the time frame have to match the current date and time. |
Steps to setting up timeframes in Switchvox:
In the Switchvox /admin GUI go to Tools > Timeframes
Choose a name for the timeframe (ex: afterhours, holiday, etc)
Click Create Timeframe
Time frames consist of Time Frame Conditions. The time frame itself is considered valid when any of its conditions are met.
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The following are sample time frame definitions:
Start Date | End Date | Start Day | End Day | Start Time | End Time |
- | - | Monday | Monday | - | - |
- | - | Wednesday | Wednesday | - | - |
Mondays 12:00am to 11:59pm, and Wednesdays 12:00am to 11:59pm
Start Date | End Date | Start Day | End Day | Start Time | End Time |
- | - | - | - | 3:00 AM | 6:00 AM |
Early Morning
Start Date | End Date | Start Day | End Day | Start Time | End Time |
07/01/2011 | 07/07/2011 | - | - | - | - |
The First Week in July 2011
Start Date | End Date | Start Day | End Day | Start Time | End Time |
01/21/2011 | - | - | - | - | - |
After January 21, 2011
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Start Date | End Date | Start Day | End Day | Start Time | End Time |
02/01/2011 | 02/28/2011 | Monday | Friday | 6:00 AM | 7:00 AM |
Weekdays in February, 2011 between 6:00 and 7:00 in the morning