Time Frames

Switchvox can operate differently based on the date, day, and time. You can set up IVR Menus and Call Rules to check the Time Frames, and then act accordingly.

There are several predefined time frames that you can use: Business Hours, Outside Business Hours, and Weekends Only. You can modify or delete these time frames, or create new ones.

Important: A time frame is considered valid when the current date and time match any one of a time frame’s conditions. Not all of the conditions in the time frame have to match the current date and time.

Steps to setting up timeframes in Switchvox:

In the Switchvox /admin GUI go to Tools > Timeframes
Choose a name for the timeframe (ex: afterhours, holiday, etc)
Click Create

Time frames consist of Time Frame Conditions. The time frame itself is considered valid when any of its conditions are met.

Click Create Time Frame Conditions
Enter a Date Range, Day of the Week Range, or a Time Range, or any combination
Continue adding conditions until you have completed the Time Frame definition

The following are sample time frame definitions:

Start Date	End Date	Start Day	End Day	Start Time	End Time
-	-	Monday	Monday	-	-
-	-	Wednesday	Wednesday	-	-

Mondays 12:00am to 11:59pm, and Wednesdays 12:00am to 11:59pm

Start Date	End Date	Start Day	End Day	Start Time	End Time
-	-	-	-	3:00 AM	6:00 AM

Early Morning

Start Date	End Date	Start Day	End Day	Start Time	End Time
07/01/2011	07/07/2011	-	-	-	-

The First Week in July 2011

Start Date	End Date	Start Day	End Day	Start Time	End Time
01/21/2011	-	-	-	-	-

After January 21, 2011


Start Date	End Date	Start Day	End Day	Start Time	End Time
02/01/2011	02/28/2011	Monday	Friday	6:00 AM	7:00 AM

Weekdays in February, 2011 between 6:00 and 7:00 in the morning