Page Comparison

Location Status

After searching and selecting a location, the page that displays varies based on whether the location setup has been completed or not.

• If the initial setup has Not been completed for the selected location, Initial Location Setup page is displayed.

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• If the initial setup has been completed for the selected location, the Location Status page is displayed.

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Configuration Menu Options

The navigation menu on the left side of the page provides following options: 

Note: Some features are available only on Business Voice + (BV+) locations and therefore not available for Business Voice (BV) locations. 

Click in the desired link to navigate to that section of the guide.

• Location information

  • Location Status

  • Location Information

  • Additional location information

• Device configuration

  • Extensions

  • Multi-extension devices

  • Custom devices (BV+ only)

  • StarSIP devices (BV+ only)

• Call configuration

  • E911 zone configuration

  • Incoming call routing

  • Destinations

  • Automated attendants

  • Recording setting

  • Inbound callerID blocking

  • Analog operator/backup

• System management

  • StarBox Setting (BV+ only)

  • International dialplan configuration

  • Edit firmware version (BV+ only)

  • Support tools

  • Asset management

  • Cold/deactivated StarBox Inventory (BV+ only)

  • On-hold options

• Numbers management

  • New number

  • Porting

  • Customer DIDs manager

• Call Center

  • Sangoma CX manager (only available for locations that have Sangoma CX)

• License management

  • Application framework

  • License management

• Other tools

  • Print company directory

  • Configuration summary

  • StarReporter

• Individual phone settings

Location information

• Location Status - Displays basic system and extensions status,  along with recent calls and location inventory.

• Location Information - Provides the ability to view and edit the location’s Service Address and Billing contact. 

• Additional location Information - Provides the ability to turned on or off  the location’s options and configure the following:

  • Primary DID

  • Business Hours

  • Maintenance Window 

  • After Hours Contact info.

For more detailed instruction reference the

/wiki/spaces/SBVS/pages/39518364.

Device configuration

• Extensions - Provides the ability to Add, Edit, Delete, Move extensions, and Reset a Voicemail Box.

  • Reference the How to add Users and Extensions to the Portalfor more information.

• Extension Status - Displays a list of all the configured extensions for a location.

  • Reference the Business Voice - Extension Status Guide for more information.

• Multi-extension devices - Provides the ability to Configure Multi-extension devices.

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• Custom devices - Provides the ability to configure Custom Devices.

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• StarSIP devices - Provides the ability to configure SIP trunking for customers who are unable to replace their existing PBX.

  • Reference the

• • StarSIP Configuration Guide.

Call configuration

• E911 zone configuration - Provides the ability to configure e911 sublocations or "zones." 

  • Reference How does 911 work with Business Voice.

• Incoming call routing - Provides the ability to configure the routing of inbound calls to destinations.

  • Reference the  -  Business Voice Portal - Incoming Call Routing Guide.

• Destinations - Provides the ability to configure destinations. A destination is where an inbound call can be routed to, including Ring Groups, Queues, Recordings, Applications, Automated Attendants, Paging Groups, Voicemail Groups, and Conference Rooms, etc..

  • Reference the Business Voice Portal - Destinations Guide.

• Automated attendants - Provides the ability to configure a recorded message that initially greets callers and allows them to dial an extension or navigate a menu to reach the desired person or department.

  • Reference the Auto Attendants guide

• Recording setting - Provides the ability to configure extensions to have the call recording option. Once set, recorded calls will be visible for that extension via the Application Framework - StarScope® 2 Activity Starlet.

  • Reference the How to configure call recording guide.

• Inbound callerID blocking - Provides the ability to configure inbound numbers that will be blocked from reaching a location or destination. 

  • Reference the How to Configure Caller Id Blocking guide.

• Analog operator/backup - Provides the ability to configure how the system directs outbound calls to a traditional analog line in case of an Internet outage.

  • Reference the How

• • To Configure a Customer's Analog Failover guide.

System

Management

• StarBox Settings - Provides Business Voice + locations the ability to configure the Network, Traffic Shaping, Failover, and Firewall Settings.

Note: This feature is only available for Business Voice + locations.

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• From the Left Side Menu.

  • Select System Management.

  • Select StarBox settings.

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• International dialplan configuration - Provides the ability to configure Business Voice International Dialing Fraud Mitigation Service for a location.

  • Reference the How to Enable International Dialing Fraud Mitigation Service

• Edit firmware version - Provides the ability  for administrators of Business Voice + locations to update the firmware of selected devices.

Note: This feature is only available for Business Voice + locations.

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• From the Left Side Menu.

  • Select System Management.

  • Select Edit firmware version.

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• Support tools - Provides the following tools:

• Business Voice

  • Show Last 20 Saves

Note: This feature is available for both Business Voice and Business Voice + locations.

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• View and reboot location extension

Note: This feature is only available for Business Voice locations.

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• Customer DID Search

Note: This feature is available for both Business Voice and Business Voice + locations.

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• Customer MAC Search

Note: This feature is available for both Business Voice and Business Voice + locations.

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• Business Voice +

  • STARBOX® MAINTENANCE

    • Reboot StarBox®

Note: This feature is only available for Business Voice + locations.

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• Show Last 20 Saves

  • See the Show Last 20 Saves section above.

• PHONE MAINTENANCE

  • Reboot a Specific Local Extension or all local Device

Note: This feature is only available for Business Voice + locations.

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• Reboot all Local Extensions

Note: This feature is only available for Business Voice + locations.

This features allows the user to send a request to all phones to reboot

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• List all Local Phones

Note: This feature is only available for Business Voice + locations.

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• Query Remote Phone Status

Note: This feature is only available for Business Voice + locations.

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• REPORTING TOOLS

  • Note: These features are available for both Business Voice and Business Voice + locations.

  • Customer DID Search.

    • See the Customer DID Search section above.

  • Customer MAC Search

    • See the Customer MAC Search section above.

  • Asset management - This feature displays information regarding the physical hardware purchased for a location.

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• Cold/deactivated StarBox Inventory - This feature lists any StarBoxes that have been purchased as a spare. Cold deactivated StarBoxes are configured for the location and stored for future use in the event that the primary StarBox fails.

Note: This feature is only available for Business Voice + locations.

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• On-hold options - Provides the ability to Configure the Music on Hold and Call Park Timeout.

Reference the How to configure Music on Hold.

Numbers management

• New number - Provides the ability to order new numbers.

  • Reference the Self-Service for New Number Inventory User Guide for more information.

• Porting - Provides the ability to manage Number Porting.

  • Reference the How

• • To Port A Phone Number guide for more information.

• Customer DIDs

• manager - Provides the ability to move a customer’s DID to a different location.

• • Reference the Business Voice - Customer DID Manager Guide for more information.

Call Center

• Sangoma CX manager - If the customer has purchased Sangoma CX this option provides a link to the Sangoma’s Call Center solution. 

License management

• Application framework - Provides the ability to configure the Application Framework application.

  • Reference the Application Framework User Management

• • .

• License management - Provides the ability to manage user licenses for the Sangoma Apps.

  • Reference the

• • User License Management Guide.

Other tools

• Print company directory - Displays the Company Directory which can be printed via the P/C print function.

• Configuration summary - Displays a summary of the location’s basic configuration info.

• StarReporter - StarReporter provides 14 enhanced call detail record reports.

  • Reference the StarReporter™ FAQ's and Documentation.

Individual phone settings

This feature provides the individual user that ability to adjust there individual phone settings:

• User Info

• Find-Me / Follow-Me

• Voicemail

• CallerID Blocking

• Print Company Directory

• StarDialer 2.0 (32-bit)

• StarDialer 2.0 (64-bit)

• User Guides

• StarReporter

User Info

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Find-Me / Follow-Me

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Voicemail

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CallerID Blocking

The Inbound Caller ID blocking feature allows a user to block individual or groups of numbers from calling one or any of the locations under a customer account. Reference How to Configure Caller Id Blocking.

Print Company Directory 

Displays the Company directory which can be printed via the P/C print function.

StarDialer 2.0 (32-bit)

When the user clicks on this link the StarDialer app is downloaded.

StarDialer 2.0 (64-bit)

When the user clicks on this link the StarDialer app is downloaded.

User Guides

Links to the Knowledgebase.

StarReporter

Opens the StarReporter tool.