Scribe
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Scribe Dashboard provides a quick summary of overall transcription usage and also shows usage based on individual call recordings and voicemail services.
Usage and Cost predictor
View Transcription
Scribe users
Scribe Settings
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When the "Voicemail to Email" setting is enabled in the Scribe module dashboard, the Scribe module will configure the "mail command" for voicemail.
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This setting will overwrite any existing mail command configuration. Please check if you are using a custom Mail Command before enabling Scribe Voicemail service. |
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Voicemail → Configuration screenshot where it shows:
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The Scribe module is integrated with the existing voicemail and call recordings, so this provides a nice view of transcriptions against each voicemail or call recordings.
Enabling the transcript visibility for User Control Panel widgets allows users to access the transcription in UCP for CDR(Call History), CDRPro and Voicemail widgets.
User Manager Group level
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User Manager User level
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Voicemail widget in UCP
If the transcription is present with the recording, then the scribe icon will appear in the controls section to view the transcription.
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Q: Does FreePBX upload call recordings to third-party servers for transcription or analysis purposes?
A: Yes. We securely call our partner's API over encrypted HTTPS to perform the transcriptions.
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A: Our partner is fully compliant with data privacy and security standards. For more detailed information on how data is handled, please refer to the following section:
Transcription Partner Security and Compliance Transcription Partner.
Q: Where can I purchase Scribe for FreePBX or PBXact?
A: Please see the How to purchase Scribe License page.