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Brand registration fees apply for every brand application.
Type | Fee | Required For | Description |
Brand Application Fee | $6 (one time) | All Customers | Registration Fee for New Customers/Brands. Note that this fee is charged per “Brand Creation” so subsequent submissions after a rejection will again be charged $6.00. |
Brand vetting fee | $40 (one time) |
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Some customers may need more than one campaign type based on different types of SMS usage.
Type | Fee | Required For | Description |
|---|---|---|---|
Campaign Vetting Fee | $15 (one time) | All Customers | Direct Connect Aggregator (DCA) Vetting Fee, charged upon Campaign submission. Note that this fee is charged per “vetting event” so subsequent submissions after a rejection will again be charged this fee. |
Campaign Fee | Average ranges from $4 to $12 (monthly) | After completion of the self-serve registration form TCR will assign the appropriate Campaign type according to the organization texting needs. The table below lists out the different campaign types. |
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Charge Type | Price | Description |
|---|---|---|
Failed Customer/Brand Message Increase Vetting Fee | $7.00 | Vetting fee for brands interested in increasing daily messaging limits. This will only be applied if the brand failed verification. |
Successful Customer/Brand Message Increase Vetting Fee | $50.00 | Vetting fee for brands interested in increasing daily messaging limits |
T-Mobile Non-Use Fee | $250.00 | Effective February 2023, T-Mobile will charge a monthly recurring non-use fee for a campaign that has no traffic during a rolling 60-day. |
Non-compliance fees
Mobile carriers enforce non-compliance fees for messages that violate their messaging policies.
A Severity Zero (Sev-0) violation represents the most harmful non-compliance violation to consumers and is the highest level of escalation with which a carrier will engage with Sangoma. This applies across all products (SMS or MMS, Short Code, Toll-Free, and 10DLC) using a mobile carrier network.
There are three tiers of Sev-0 violations, billed for every offense.
Tier 1: $2,000 USD, for phishing, smishing, and social engineering.
Social Engineering is when users are manipulated into sharing private information such as credit cards or social security numbers.
Tier 2: $1,000 USD, for illegal content (must be legal in all 50 states and federally).
Illegal content includes but is not limited to, Cannabis, Marijuana, CBD, Illegal Prescriptions, and Solicitation.
Tier 3: $500 USD for all other violations, including but not limited to SHAFT.
Please review the T-Mobile Code of Conduct Section 5.2 for a list of all prohibited content.