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Business Voice Portal Navigation

If you have enabled the AURORA portal view. Follow these steps to navigate to the Extension page.

  • Access the Business Voice Portal.

  • Select the CONFIGURATION option at the top of the page.

  • Search and Select the required location.

  • Select Device configuration in the left side menu.

  • Select Extensions

  • Follow the steps below to add new users or extensions.

Table of Contents

How to add a new user

  • Access the Extension function described above

  • Under the ADD AN EXTENSION section:

    • Select Add a new user in the User drop down field.

    • Enter the following information:

      • Prefix:  Hover over the field for help text.

      • First Name:  Enter the user's first name.

      • Last Name:  Enter the user's last name.

      • Suffix:  Hover over the field for help text.

      • Email:  This will become the User User ID when the user logs into the Portal.

      • Title:  Enter the user's work title/position.

      • Supplementary Phone Number:  Hover over the field for help text.

      • Administrator:  Hover over the field for help text.

      • Allow portal login:  Check this box if the user will be allowed to log into the portal.

  • Click the   Add User   button.

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How to add an extension

  • Access the Extension function described above.

  • Enter the following fields:

    • User:  Select a user from the dropdown, or Add a new user (Ref. the How to add a new user section).

    • Extension:  The extension number will default to the next available extension.

    • Extension Name:  Enter a name for the extension.

    • Enable Voicemail Box:  Select Yes to enable the voicemail box for the extension.

    • Outgoing CallerID:  Defaults to the Location Name. To restrict displaying a caller ID when making a call, select the Block option.  

    • Phone:  Select the type of Phone device or Phone Application that will be used with this extension Note: Based on the selection made, the following fields fields will be displayed:

      • Mobile Phone Applications options:

        • Mobile Extension:  This field will be auto checked if the selected Phone type is an application. (Example TeamHub, Sangoma Connect, IOS, Android).  

        • Notification timeout:  Defaults to 30 seconds.

        • Enable Softphone notifications: 

      • Hard Phone options:

        • Receptionist Line Keys:  Select the appropriate value.

        • Remote / Cloud Remote:   Check this option if the device is used at a remote location.

        • Expansion Module:  If expansion Module(s) have been added to the device select the appropriate type.

        • Add Remote Address:  If the device is being used at a remote location you can  add a Remote Address to validate endpoint address and automatically assign E911 number.

    • Outbound Area Code:  Defaults to the Locations area code.

    • Time Zone:  Set the appropriate time zone.

    • Does this extension observe daylight saving time?  Ensure this is checked if the phone’s location observes daylight saving time.

    • The following options can be selected for each extension:

      • Allow intracompany calls

      • Allow local calls

      • Allow long distance calls

      • Allow international rate calls

      • Allow toll-free calls

      • Allow 411 calls

      • Hide extension from Company Directory

      • Hide extension Help

      • Enable Call Accounting Code Prompt

      • Add CACs (Call Accounting Codes)

  • Click the   Add Extension   button.

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Save Changes to System

Click the    SAVE CHANGES TO SYSTEM   button after all Users and Extensions have been added.

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Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.

Source Document URL:

https://docs.google.com/document/d/1JPDV1lkMy3QmpBO9QVZzi4pETGQWlykc4aqawtdW-2w/edit?usp=drive_link

Original KB URL:

https://knowledge.star2star.com/kb/3240

Access level (Everyone, Partners, Internal)

Everyone