Scribe
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Introduction
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Overall, the integration of the "Scribe" module into the Reporting section of your PBX empowers users with efficient and accurate audio transcription capabilities. This enhancement facilitates better data management, accessibility, and decision-making within the PBX system, making it a valuable addition to businesses and organizations.
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How to install
To utilize the "Scribe" commercial module, a valid commercial module license is required for its proper functioning.
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Scribe Dashboard provides a quick summary of overall transcription usage and also shows usage based on individual call recordings and voicemail services.
Usage and Cost predictor
View Transcription
Scribe users
Scribe Settings
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Please note, this is just an approximate estimate.
How to enable Scribe
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By default, transcription is disabled.
Enabling Scribe for Voicemail
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User Manager Group level
You can enable/disable the transcription at the user manager group level as shown in below screenshot.
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User Manager User level
Each user will have an option to either enable/disable the Scribe Voicemail transcription, or they can inherit the permissions from the associated group.
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Enable Scribe for Voicemail to Email
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When the "Voicemail to Email" setting is enabled in the Scribe module dashboard, the Scribe module will configure the "mail command" for voicemail.
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This setting will overwrite any existing mail command configuration. Please check if you are using a custom Mail Command before enabling Scribe Voicemail service. |
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Voicemail → Configuration screenshot where it shows how :
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{VM_PBX_SCRIBE}variable in the Email Body that will be substituted with the text transcription. Note that no dollar sign is used.How the Scribe module is adding its own
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Mail Command configuration (circled at the bottom).
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Enabling Scribe for Call Recordings
Allows the user to select which types of calls should be transcribed.
User Manager - Group
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Level
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User Manager
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User Manager User Level
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- User Level
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Creating multi-channel or Stereo call recordings
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To achieve more accurate sentiment analysis from call recordings, it's beneficial to have multi-channel recording files.
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The Scribe module also leverages AI to analyze the sentiments sentiment of voicemails and recordings, providing a dashboard for a quick overview of the sentiment analysis.
This allows enables users to quickly identify calls with negative sentiments. By sentiment quickly. Users can access a list of calls exhibiting negative sentiment by clicking on the "negative" section of the chart, you can access a list of calls that exhibit negative sentiments.
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Tabular view → by using “Switch view” option (in the upper-right corner).
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How to view transcriptions
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Click on the view icon to view any transcription.
Example The example below shows positive sentiments:
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Example The example below shows negative sentiments:
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This feature makes it easier to identify sections of the audio file with negative sentiments eg. click on the red part(s).
Example The example below shows the Neutral sentiments audio:
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Example The example below shows the negative sentiments audio:
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How to view transcriptions in UCP
The Scribe module is integrated with the existing voicemail and call recordings, so this provides a nice view of transcriptions against each voicemail or call recordings.
Enabling the transcript visibility for User Control Panel widgets allows users to access the transcription in UCP for CDR(Call History), CDRPro and Voicemail widgets.
User Manager Group level
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User Manager User level
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Voicemail widget in UCP
If the transcription is present with the recording, then the scribe icon will appear in the controls section to view the transcription.
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Call Recording / CDR widget in UCP
CDR widget displays the transcription in the control Controls section.
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Integration with CDRPro module
Transcription access is also displayed next to the call recording if the associated user has the transcription enabled.
CDRPro in Admin
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CDRPro widget in UCP
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Transcription in Sangoma Desktop Client
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Ability to share the transcription to any other user via email.
FAQs
Q: Does the end user need to create a Deepgram account in order to use Scribe?
A: Deepgram is a partner of Sangoma, providing AI-based sentiment analysis and transcription services. However, FreePBX/PBXact users don't need to worry about this third-party integration. FreePBX handles everything behind the scenes. Users simply need to purchase the Scribe commercial module license to unlock the power of AI-driven transcription and sentiment analysis for their recorded calls.
Q: Does FreePBX upload call recordings to third-party servers for transcription or analysis purposes?
A: Yes. We securely call our partner's API over encrypted HTTPS to perform the transcriptions.
Q: How is data security and privacy ensured when sending call recordings and voicemails to a third-party service for transcription or analysis?
A: Our partner is fully compliant with data privacy and security standards. For more detailed information on how data is handled, please refer to the following section: Transcription Partner.
Q: Where can I purchase Scribe for FreePBX or PBXact?
A: Please see the How to purchase Scribe License page.