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Overview

Sangoma SMS is our text messaging application that allows users to communicate via text messages directly from TeamHub on desktop and web as well as mobile.

Note: The Sangoma SMS app is currently available via the Business Voice platform. This app will be available via the CommUnity platform soon.

Warning

Any message transmitted via our platforms, regardless of use case or phone number type (e.g., long code, short code, or toll-free) will be considered by The Campaign Registry (TCR) to be an Application-to-Person (A2P) messaging.

Per the rules of The Campaign Registry (TCR), Application-to-Person (A2P) SMS and MMS message trafficmay not be delivered to US-based end user mobile devices unless your company has been vetted and the message traffic is properly registered as a campaign. 

Additionally some carriers are blocking inbound messages, those originating from mobile devices and transmitted to Sangoma telephone numbers, that are unregistered business/application 10DLC numbers.

For more information on TCR compliance, reference our SMS Campaign Registry Compliance Guides.

For help with registering your SMS Numbers, reference our SMS Campaign Registry User Guides.

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Return to https://help.sangoma.com/

User License Assigned

  • Once your location or customer admin has assigned you a Sangoma SMS License via the Sangoma Business Voice portal:

    • During the license process the admin will assign you one of your location's existing phone numbers.

    • Once the license has been assigned you will receive a welcome email that includes the application installation instructions.

    • If you haven’t received a welcome email, contact your location or customer admins to request a Sangoma SMS license.

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Installation

Desktop

You can access the

App

Note: The Sangoma SMS app is access via

the

TeamHub

Web or Desktop app. If you have a license it will appear in TeamHub in the left nav bar..

  • Make sure your DID is registered to a verified campaign (10DLC regulation) to avoid any disruptions.

  • Mobile ( Coming Soon )

    • Soon you will be able to install the Sangoma SMS mobile application via the Apple App Store or the Google Play Store.

    • Once you have installed the application, login to the application using your Sangoma Credentials.

    • Note: The Sangoma SMS app is currently available via the Business Voice platform. This will soon support the CommUnity platform.

    Return to https://sangomakb.atlassian.net/wiki/spaces/DocHome

    . It will automatically appear in the left side menu once your license is enabled.

    To download the TeamHub app:

    • Click Here to Open TeamHub in your browser.

    • Click Home in the left side menu.

    • At the bottom of the home page click the appropriate TeamHub Desktop App button based on you device type.

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    Mobile App

    • Visit the apps store on your mobile device.

    • Search for Sangoma SMS.

    • Open the Sangoma SMS app.

    • Following instructions to download and install the app.

    Apple Store (iOS)

    Google Play (Android)

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    Page Properties
    hiddentrue
    Original KB URL:

    Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.

    Revisions:

    V1.0

    Source Document URL:

    N/A

    Access level (Everyone, Partners, Internal)