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Sangoma CX is a powerful service for managing and directing incoming calls to maximize customer satisfaction and improve agents productivity, but it is important to note that it does not provide “e911” service. “e911” is a service that automatically routes emergency calls to the appropriate emergency services dispatcher, and provides the dispatcher with the caller's location information.
Users should not call 911 using the Sangoma CX. If a user needs to call 911, they have to use their standard phone service instead.
Example: If the user has a Business Voice (BV) extension, configured for the location they can use that extension to call 911. It is highly recommended when using the Business Voice phone service that they review and follow the Star2Star Communications, LLC “Subscriber Terms and Conditions" and “Applications Terms of Use”. |
It is important to be aware that using Sangoma CX to dial emergency services may result in penalties and fees. This is because without the location information provided by “e911” service, emergency services may have difficulty locating the caller in an emergency situation, which can result in delayed response times or other complications.
If you need to configure your Business Voice extensions to enable “e911” service in your locations, please contact Sangoma support for assistance. Our team of experts can help you ensure e911 is properly configured for these extensions and ready to use.If you are receiving this message below it is caused by when you first logged in you may not have given Sangoma CX access to your microphone. To resolve this issue follow the steps below.
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Google Chrome:
Click the setting icon, which is the 3 dots to the right of your profile icon.
Select Settings
Select privacy and security in the left navigation panel.
Select Site Settings
Select Microphone
Scroll through the list of Not allowed URLs until you find an entry with “starcenter.star2star.com” . Click on that URL
Under permissions, click on the options drop down to the right of the Microphone settings.
Select Allow
Microsoft Edge:
Click the setting icon, which is the 3 dots to the rights of your profile icon.
Select Settings
Select Cookies and site permissions in the left navigation panel.
Scroll through the list URLs in the recent activity until you find an entry with “starcenter.star2star.com” with the detail “Microphone blocked”. Click on the right arrow “>” on that URL.
Under permissions, click on the options drop down to the right of the Microphone settings.
Select Allow