Cause Code Table Element

The Cause Code Table Element object is created and configured under the Cause Code Table object. The Cause Code Table Element object configures what happens when a cause code is received on the outgoing leg. One solution supported is to map the cause code received to a different cause code and then transmit the mapped cause code back out the incoming leg. A second solution supported is to Route the received cause code to a treatment table or announcement to be played to the incoming side. See information below.

Cause Code Mapping

When a cause code is received, it can be mapped to a different cause code. Once mapped, the new cause code is then transmitted back to the calling party.

• A call is received on an incoming channel group and routed to an outgoing channel group.

• The remote entity connected to the outgoing channel group rejects the call and responds with a cause code.

• The cause code is received on the outgoing channel group from the remote entity that rejected the call.

• With the Route Action Type field set to Cause Code, the received cause code is mapped within the IMG 2020 to one of the cause codes selected in the drop down menu of the Outgoing Cause Code field.

Play Treatment because of received cause code

• A call is received on an incoming channel group and routed to an outgoing channel group.

• The remote entity connected to the outgoing channel group rejects the call with a cause code.

• The cause code is received on the outgoing channel group from the remote entity that rejected the call.

• With the Route Action Type field set to Treatment Table, the received cause code is mapped within the IMG 2020 to one of the treatments/announcements selected in the drop down menu of theOutgoing Treatment Tablefield.

Each entry created can be enabled or disabled and they are all displayed in the Object Table tab below the Cause Code Table object pane. Refer to the information below 

Web GUI Page

Dialogic > Routing Configuration > Cause Code Tables > Cause Code Table > New Cause Code Table Element

Maximum Objects

The IMG 2020 will allow up to 66 combined Route Tables, Cause Code Tables, Time Of Day Tables and Service Routing/TOD Tables. The IMG 2020 has a max capacity of 100,000 combined elements/entries of the tables mentioned above. For example, the IMG 2020 can support creating 20 Cause Code Tables with each Cause Code Table having 5000 Cause Code Table Elements.

Related Topics and Dependencies

Once the Cause Code Table is created and configured, the tables are available in the drop down menu of the Cause Code field of the Channel Group object.

Cause Code Tables 

Cause Code Table 

Field Descriptions

ID

The ID field is automatically populated with the next available ID. To modify the ID, select a different ID from the drop down menu.

Enable

The enable field enables or disables each individual Cause Code Table Element. The element can be enabled and disabled without having to recreate it.

True - The Cause Code Table Element is enabled and will be part of the Cause Code database.

False- The Cause Code Table Element is disabled and will be omitted from the database. 

Route Criteria Type

The Route Criteria Type defaults to Cause Code and cannot be modified

Router String

When configuring the Cause Code Table Element, the Router String field is not used. The field will be shaded green and cannot be modified.

In Channel Group

When configuring the Cause Code Table Element, the In Channel Group field is not used. The field will be shaded green and cannot be modified.

Criteria Values

Select from drop down menu of Cause Code Values. The Criteria Values field is only available in the Cause Code Element object.

FCI - M bit

When configuring the Cause Code Table Element, the FCI-Mbit field is not used. The field will be shaded green and cannot be modified. 

Route Action Type