Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Current »

IMG 1010 - Software Installation Overview

Overview on Downloading Software to IMG 1010

The IMG 1010 can get its software load in one of a three different ways.

Items Required for Installation

For a list of items required see IMG 1010 - Items Required for Installation.

Minimum Server Specifications

For a detailed explanation on minimum requirements see IMG 1010 - GCS 3010 Server Configuration Details.

Before You Begin

  • Verify you have unpacked, mounted, and connected power to the GCEMS server (Linux Server) and IMG 1010. See the manufacturer's instructions for installation procedures.

  • Verify that you have acquired IP Addresses for the IMG 1010 and the GCEMS server.

  • Verify that you have the correct MAC address from the IMG 1010. The MAC address is displayed on a label located on the bottom side of IMG 1010 chassis. The label is positioned toward the front panel. The second way of acquiring the MAC address is to power the unit ON. The IMG 1010 will display the MAC address on the LCD display even when software is not loaded.

  • Verify the latest IMG 1010 system software file has been acquired. This file is on the software supplied or can be downloaded after logging in to the Sangoma Software Downloads BBS. (You must have login access to the BBS site in order to be able to download software)

  • Verify the latest GCEMS software files (IMG_10.x.xxx and IMGUserInterface_10.5.x.xxx) have been acquired. The files are located on the software discs supplied or can be downloaded after logging in to the Sangoma Software Downloads BBS. (You must have login access to the BBS site in order to be able to download software)

Linux Services Needed

The services such as DHCP and SNTP can be run on the Linux Server that the GCEMS is loaded on or can be set up to run on a separate machine. For ease of configuration the services should run from the same machine. The services below are installed on the GCEMS server when Linux Red Hat Enterprise is installed. These services can be used to work with the IMG 1010

  • DHCP (Dynamic Host Configuration Protocol) Required to perform BootP function for the IMG 1010. The BootP server and the IMG 1010's must be on the same subnet.

  • FTP Server (Daemon) (vsftpd) Required to download the system software to the IMG 1010.

  • SNTP (Simple Network Time Protocol) Server Required to synchronize the time on the IMG 1010. Must be co-located with the FTP server.

  • NFS (Network File System) Used to download packaged treatments to the IMG 1010.

  • VNC Used for remote monitoring and configuration. Installing the VNC application will be beneficial because our technical support personnel will use this application to diagnose any issues that may arise.

Miscellaneous Information

If you purchased your server through Sangoma, the software should already be installed along with all services. If this is the case then setting IP addresses and retrieving the latest version of software is needed and most steps below can be avoided. If software is already installed proceed to IMG 1010 - Downloading System Software. If GCEMS server was purchased without software or the customer will provide its own server then follow instructions below.

Procedure:

  • If not already configured when Linux Red Hat Enterprise OS was installed then a Linux user must be configured. This user will be given the name excelsw and is the user configured to run the GCEMS software etc. See IMG 1010 - Configuring the Linux User - excelsw to configure the excelsw user.

  • Once the Linux user is created the next step is to install the GCEMS software onto the GCEMS server. See IMG 1010 - Installing GCEMS Software for information on accomplishing this.

  • After the GCEMS software is installed then the GCEMS software must be configured and the nfs, dhcpd, vsftpd, and ntp services need to be configured and started. See IMG 1010 - Configure GCEMS and Start Linux Services for more information on how to accomplish this.

  • The software is loaded, the GCEMS is configured and the Linux Services are configured and running. The next step is to download the IMG system software from the GCEMS server to the IMG. See IMG 1010 - Downloading System Software.

  • Once software is downloaded and GCEMS software has been installed the GCEMS will need to be started. See IMG 1010 - Starting GateControl EMS topic on how to start the GCEMS application.

  • Once GCEMS is started the ClientView will need to be started. See IMG 1010 - Starting ClientView - Overview on how to start the ClientView application.

  • Once ClientView is started and you can configure the IMG 1010 the next step is to configure the GCEMS so that you can get remote access. See IMG 1010 - Configuring Remote Desktop for information on configuring and running RealVNC remote access.

  • No labels