Overview
TeamHub provides the ability to make and receive phone calls, without having to download any other Softphone clients. To access the Talk function Click Talk in the left side panel.
Note: - To have this feature, the user must have a TeamHub extension added in the Business Voice portal.
How to make a phone call
There are 2 options to initiate a phone call using TeamHub.
Dial Pad - From the Talk function, Enter a phone number using the Dial Pad and click the Dial icon.
Contact list - Select the Company or Personal contact list, then Search for the desired Contact in your contacts and click on the desired phone number/Extension.
Call Card
The Call Card appears after a call is initiated or when a call is received.
① Current Call information
Phone number or extension that is in the call.
How long the call has been active.
② Hold a Call
Click the Pause icon to put the caller on hold.
③ Transfer Call
Click the Transfer icon to transfer the call to another number.
For more information on how to transfer a call, reference the How to Transfer Calls in TeamHub guide.
Note: This a blind transfer, meaning the call is transferred without interacting with the transferred user.
④ Hang Up Call
Click the hang-up icon to hang up the call.
Call Log
Sangoma TeamHub saves your call history in a call log. To access your call log:
Click Call Log at the top of the page.
To the right of each call is an indicator of the transaction type:
⬋ Inbound call
⬈Outgoing call
Missed call
- Voicemail
Filter Options
All - shows all the calls associated with the user’s extension.
Missed - shows calls that were not answered by the user.
Pages - Page through the call history using the navigation arrows at the bottom right of the window.
Voicemail
To access voicemails:
Click Voicemail at the top of the page.
The voicemail history will display in chronological order. Users have the following options:
Click on the number to return the phone call.
Play the voicemail message.
Delete the voicemail.
Page through the voicemail log using the navigation arrows at the bottom right of the window.
