Overview

Sangoma SMS is our text messaging application that allows users to communicate via text messages directly from TeamHub on desktop and web as well as mobile.

User License Assigned

• Once your location or customer admin has assigned you a Sangoma SMS License via the Sangoma Business Voice portal:

  • During the license process the admin will assign you one of your location's existing phone numbers.

  • Once the license has been assigned you will receive a welcome email that includes the application installation instructions.

  • If you haven’t received a welcome email, contact your location or customer admins to request a Sangoma SMS license.

Installation

• Desktop

  • You can access the SMS app via the TeamHub Web or Desktop app. If you have a license it will appear in TeamHub in the left nav bar..

  • Make sure your DID is registered to a verified campaign (10DLC regulation) to avoid any disruptions.

• Mobile ( Coming Soon )

  • Soon you will be able to install the Sangoma SMS mobile application via the Apple App Store or the Google Play Store.

  • Once you have installed the application, login to the application using your Sangoma Credentials.

Note: The Sangoma SMS app is currently available via the Business Voice platform. This will soon support the CommUnity platform.