Overview

FindMe/FollowMe setting enables incoming calls to “find me” and deliver those calls to any location, while “follow me” provides the ability to receive calls at any number of your designated devices. Your “follow me” phone number is routed through a list of numbers you choose, in your preferred order, until the call connects to you.

If incoming calls are not answered within a specific number of rings, they are instantly transferred to the voicemail system. Callers are prompted to leave voice messages, which can be retrieved later, at your convenience.

How to set up Find Me/Follow Me?

1. Sign into TeamHub (Desktop or Web).

2. From the top bar, click the Integration icon to access advanced settings:
   

   

3. The FM/FM (FindMe/FollowMe) settings will list all your available extensions to configure your preferred call routing. To configure the FM/FM settings for each extension, click on the toggle to view the options:
   

   

4. You can select “All”, “Forward” or “Sequence” for each of the FM/FM enabled extensions. The default setting is “All” . See the FindMe/FollowMe Options section below for details.
   

   

5. Set the Duration (in seconds) to define how long the call will ring before it jumps to the next number.

6. Add or Edit the extensions or numbers where calls will be routed to. Up to 4 numbers can be set up.

   1. You can add either an extension number or your 10-digit phone number.

7. To delete a number, click on the Delete (🗑) icon located on the right side of the Extension/Number field.
   

Find Me/Follow Me Options

There are 3 options to set up your FM/FM:

• All

  • Calls to your selected extension will ring your extension and any other numbers that you define in your list, all at once.

  • All unanswered calls return to the primary extension's voicemail.

• Forward

  • Calls to your selected extension will be sent automatically to the number you define in your Extension/Number list.

  • All unanswered calls return to the primary extension's voicemail.

• Sequence

  • Calls to your extension will ring your extension and any other numbers that you define in your Extension/Number list, in order.

  • Use drag and drop to rearrange the ring order of all subsequent extensions and numbers.

  • All unanswered calls return to the primary extension's voicemail.