A-Series FAQ
Overview
The purpose of this wiki page is to provide a series of commonly asked questions and answers about the capabilities of the A-Series Telephones
? What I/O ports do the A-Series phones offer?
The A-Series phones offer the following I/O jacks:
LAN port
PC port
Headset port
Handset port
The A30 model has a currently un-utilized USB port.
? Can I plug a headset into the handset I/O port or vice versa?
No. The A-Series support headsets in the headset port and handsets in the handset port only.
? Do the A-Series use a different handset from Sangoma's D-Series phones?
Yes. The A-Series models use a different handset than Sangoma's other models of telephones. All D6x and D80 model telephones utilize a common handset. All D40, D45, D50 and D70 model telephones utilize a common handset. The A20, A22 and A25 utilize a common handset. The A30 utilizes its own handset.
? Do the A-Series use a different desk stand from Sangoma's other phones?
Yes. Each A-Series model utilizes its own model-specific desk-stand.
? Do the A-Series use a different wall mount bracket from Sangoma's other phones?
Yes. Each A-Series model utilizes is desk stand as a wall-mount bracket.
? What LEDs are provided on the A-Series?
All models have a single-color (Red) MWI indicator.
The A20 and A22 have LEDs on the L1 and L2 keys to indicate line registration status.
The A25 has bi-color LEDs on its Rapid Dial keys.
The A30 has bi-color LEDs on its Rapid Dial keys and indicators under the Mute and Headset keys.
? What are the specs of the LCDs?
The A20, A22 and A25 main screen is a full-color 2.8" display.
The A25 BLF screen is a full-color 2.4" display.
The A30 main screen is a full-color 480x272 4.3" display.
? Does the LCD remain on indefinitely?
No. The LCD can be configured to go into low power or sleep mode after a period of time.
? What firmware is on my A-Series?
The current firmware can be checked by using the System>Information screen of the phone's web UI or by using the Menu>Status screen of the phone's built-in UI.
? What version of Asterisk do I need to use an A-Series?
Sangoma tests and supports the use of A-Series phones only with the currently supported versions of Asterisk, as per - https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions
? Are the A-Series phones compatible with DPMA?
No. The A-Series phones are not compatible with DPMA.
? Can I attach a A-Series to something other than Asterisk?
The A-Series phones are not tested against anything other than Asterisk, FreePBX, and PBXact. This includes Switchvox.
? Can the A-Series retrieve a provisioning file from a Boot66 directive?
Yes.
? Do the A-Series allow manual SIP Account entry?
Yes.
? Do the A-Series include a built-in web-interface for configuration?
Yes.
? Do the A-Series allow a user to manually configure QoS, VLAN settings, or Ethernet Port modes?
Yes.
? Do the A-Series support 802.1X authentication?
Yes. Basic 802.1X authentication is supported.
? Can a user or administrator take a screenshot from the A-Series screen buffer?
Yes. Screenshots may be obtained by logging into the phone's web UI and browsing to System > Tools.
? How many SIP registrations do the A-Series support?
The A20 and A22 support 2 SIP registrations. The A25 supports 4 SIP registrations. The A30 supports 6 SIP registrations.
? Do the A-Series support more than one concurrent call?
Yes. The A-Series support many concurrent calls, but no more than two active audio paths - only when in a local three-way conference call. Generally, only one call is active at any given time.
? Do the A-Series support other locales?
Yes. The A20, 22 and 25 support Dutch, English, French, German, Italian, Portuguese, Russian, and Spanish. The A30 supports English, French, German, Italian, Russian, and Spanish.
? Can users change the timezone offset of the phone, from the phone?
Yes.
? Can users set a 24-hour clock from the phone?
Yes.
? Does the Mute function work before the phone is off-hook?
If activated before the phone is off-hook, the mute function will mute the ringing of the phone.
? Do the A-Series provision like Sangoma's D-Series of phones?
No. The A-Series telephones do not use multicast discovery to find Asterisk and cannot retrieve their provisioning directly from it, as D-Series do with DPMA. A-Series phones are provisioned via retrieved configuration files or configured via the phone's web or local UIs.
? Do the A-Series offer integrated applications like Sangoma's D-Series of phones?
No. The A-Series telephones do not offer applications or tight integration with Asterisk like Sangoma's D-Series of phones. They do not have an advanced Status/Presence application, nor Visual Voicemail, nor Parking lot viewing, or Queues applications.
? Do the A-Series allow for side-loading custom applications like Sangoma's D-Series of phones?
No. The A-Series telephones do not allow side-loading of custom applications like Sangoma's D-Series of phones.
? An application or menu item is greyed out on my phone, why?
The functionality, other than not-currently-implemented Bootconfig items, has likely been disabled by your System Administrator. Please contact them.
? How can I determine my IP address?
The IP address of the phone, along with the phone's firmware version, MAC address, and more may be obtained by viewing the Menu > Status screen from the phone's UI.
? What controls the status bar text?
The status bar text is controlled by the phone's Greeting words.
? Do the A-Series support remote contacts?
Yes. The A-Series can load in remote contacts via cURLed in XML files, like Sangoma's D-Series telephones. However, the formatting of the XML file for the contacts is different.
? What codecs do the A-Series support?
All models support G.711 u-law and a-law, G.726, G.729a, and G.722. The A30 also supports iLBC and Opus.
? Do the A-Series support TCP or TLS as transport types?
Yes.
? Do the A-Series support SDES SRTP?
Yes.
? Do the A-Series support Multicast RTP plaback?
Yes.
? Are the A-Series supported for use with Switchvox?
No. Sangoma does not provide support for the use of the A-Series phones with Switchvox. They do not provision like Sangoma's D-Series phones. They do not offer Switchvox-integrated applications like Sangoma's D-Series phones. They do not receive their Directory or Contacts from Switchvox. Their Rapid Dial keys cannot be controlled by Switchvox. Their firmware is not managed by Switchvox.
? Do the A-Series use the same EHS cable as Sangoma's D-Series?
No. The A-Series use the Plantronics APD-80 cable.
? What headsets are supported?
A list of supported headsets is available at https://help.sangoma.com/community/s/article/Compatible-Digium-Sangoma-phone-Headsets
? Can the A30 power supply, 1TELA001LF, be used with any other model of telephone?
No. All models of D and A-Series, except the A30, are 5V phones. The A30 utilizes its own 12V power supply, 1TELA001LF.
? What power supply should I use with an A-Series phone?
A20, A22, A25 - 1TELD007LF or 1TELD008LF
A30 - 1TELA001LF
? Does 1TELA001LF feature the same USB-like modular power supply plug as 1TELD007LF and 1TELD008LF?
No. 1TELA001LF does not feature a modular cable assembly.
? I have a contact named "Ella" in my A30 phonebook; why doesn't she show up in a search?
The A30 contacts search is case-sensitive. Make sure to search for "Ella" not "ella."