Getting Support for your Sangoma Phones

Support on Sangoma Phones can be handled in 3 ways.

• General Questions and Comments should be handled through our Forums at http://community.freepbx.org/

  • If you do not have a login for our forums you can signup for a account here

  • You will generally see quick replies and great information from Sangoma Staff and other users of the Sangoma Phones

  • Using our forums is open for all users of our phones free of charge.
     

• Reporting a bug or to make a feature request is handled through our support center at https://support.sangoma.com
  

  • The login for this site is the same as the Sangoma Portal.

  • When reporting a bug please make sure to include steps to reproduce the issue.

  • When requesting a feature be added please make sure to be as detailed as possible including normal use case for the feature.
    

• Support Request

  • You can receive free support on your Sangoma Phone for questions related to using your Sangoma Phone from https://support.sangoma.com

  • Free support can only be offered on customers using Sangoma Phones with FreePBX Disto configured through End Point Manager.