Circuit Facility

Major

Alarm Set / Cleared

Span Alarm: Logical Span = 0,Alarm Description = Sending Yellow Alarm;Receiving Yellow Alarm,Component = Signaling,Interface Type = DS1,Span Offset = 0,Interface = N/A

Data- This alarm is generated when the IMG 2020 detects a carrier group alarm on a DS1 span.Troubleshoot- Check the physical connection, the timing source, and then the connection with the network provider.

Circuit Facility

Major

Alarm Set / Cleared

Optical Interface ID: 1 - Link ID: 0 - Status: Out of Service

Data- This alarm is generated when the Optical interface on the IMG 2020 has been taken out of service.Troubleshoot- Check the configuration and bring the link in service if needed.

Circuit Facility

Major

Alarm Set / Cleared

Optical Interface ID: 1 - Link ID: 0 - Status: ACTIVE-Rcv Red/Loss of Signal/Loss of Frame/Out of Frame/Signal Failure/Signal Degraded

Data- This alarm is generated when the IMG 2020 detects an alarm on the optical interface.Troubleshoot- Check the physical connection, the timing source, and then the connection with the network provider.

File Operation

Informative

Completed

Saving /sdc:0/boot.xml

Data- When saving the configuration an informative message confirms the boot.xml configuration is saved to the BDN SD card.

File Operation

Informative

Completed

Saving /sdc:0/F-6585_2.2.0.114.dat

Data- When saving the configuration an informative message confirms the *.dat configuration is saved to the BDN SD card.

GCL

Major

Alarm Set / Cleared

Gateway unreachable -ID:1024 -IP address:10.129.45.197:5060

Data- The Options (keep alive) feature has been enabled for this SIP gateway. When this alarm is received the BDN will not route calls to the SIP gateway.Troubleshoot- Verify the status of the SIP gateway.

GCL

Major

Alarm Set / Cleared

Gateway reachable -ID:1024 -IP address:10.129.45.197:5060

Data- The Options (keep alive) feature has been enabled for this SIP gateway. The gateway is responding and the BDN will resume routing calls to it.

GCL

Major

Alarm Set / Cleared

CPU Overload

Data- The CPU on the IMG 2020 is in CPU overload.Troubleshoot- Reduce call traffic to the IMG 2020 until the congestion clears.

ISDN

Major

Event

ISDN Channel Out of Service - Span ID:15- channel :23

Data- An ISDN D channel has gone out of service.Troubleshoot- Check that the physical DS1 span is in service, and then check the ISDN D channel status with the service provider.

ISDN

Major

Event

ISDN channel IN service - span ID:15- channel :23

Data- An ISDN D channel has come in service.

Media Audio

Major

Alarm Set / Cleared

DSP Reset - Audio T1_LBR DSP ID: 6

Data- A DSP on the IMG 2020 has reset.Troubleshoot- Contact Dialogic support if problem persists.

Media Audio

Major

Alarm Set / Cleared

Module Dead - Audio T1_LBR

Data- A VoIP module on the IMG 2020 has been taken out of service.Troubleshoot- Contact Dialogic support if problem persists.

Media Audio

Major

Alarm Set / Cleared

Module Reset - Audio T1_LBR

Data- A VoIP module on the IMG 2020 has reset.Troubleshoot- Contact Dialogic support if problem persists.

Media Audio

Minor

Alarm Set / Cleared

YELLOW Threshold Alarm - TotalPts:252000;Used:242200;G729:2422

Data- The # of VoIP ports available for new calls is using this codec is low. This applies to audio and video codecs.Troubleshoot- Monitor calls and purchase a new license if increased capacity is required.

Media Audio

Major

Alarm Set / Cleared

RED Threshold Alarm - TotalPts:252000;Used:242200;G729:2422

Data- No additional VoIP ports are available for new calls is using this codec. This applies to audio and video codecs.Troubleshoot- Monitor calls and purchase a new license if increased capacity is required.

NFS

Informative

Alarm Set / Cleared

NFS Server Mounted -location ID:1

Data- The IMG 2020 has successfully mounted to an NFS server.

NFS

Major

Alarm Set / Cleared

NFS server Mounting Error-location ID:1,Error:Poll and Mount Failed

Data- The NFS server is not mounted correctly.Troubleshoot- Verify the NFS server IP, mount point, and server state.

NFS

Major

Alarm Set / Cleared

NFS Server Mounting Error - Location ID:1;Error:Poll and Ping Failed

Data- The NFS server is not mounted correctly.Troubleshoot- Verify the NFS server IP, mount point, and server state.

NFS

Informative

Event

NFS Loc object Deleted

Data- The NFS server has been deleted from the 2020 IMG.

SIP

Major

Alarm Set / Cleared

SIP Overload

Data- The SIP signaling on the IMG 2020 is in an overload state.Troubleshoot- Reduce SIP traffic to the IMG 2020 until the congestion clears.

SS7

Major

Event

SS7 Signaling Link 1 Out of Service - LSSU received(SIOS SIO SIN SIE)

Data- This event is generated when the IMG 2020 detects an SS7 signaling link has gone out of service.Troubleshoot- Check the physical connection, and then the connection with the network provider.

SS7

Major

Event

SS7 Signaling Link 0 In Service

Data- This event is generated when the IMG 2020 detects an SS7 signaling link has come in service.

SS7

Major

Alarm Set / Cleared

SS7 stack ID:0-DPC:00 00 01 Remote ISUP unavailable

Data- The address information represents the SS7 stack and Destination Point Code (DPC).Troubleshoot- Check the status of the Links and see if they are in service. If they are not in service, attempt to determine why the links are Out Of Service. Verify they are marked in service from a host perspective.Check the status of layer 1, the T1/E1 span. On the span also check for any slips or framing errors.

SS7

Major

Alarm Set / Cleared

SS7 Signaling Stack Busy Congestion

Data- When a link is congested, the IMG 2020 sends this alarm to the host.Troubleshoot- If the system has not decreased a call to this DPC and this symptom persists, check the network engineering plan to possibly create another link in the link set.

SS7

Major

Alarm Set / Cleared

SS7 Signaling Link Congestion

Data- This alarm is sent when the IMG 2020 is not able to access the radius server.Troubleshoot- Check that the IP address of the Radius server is correct, Radius server is accessible, and the service is running.

SS7

Informative

Event

L5SSL group config switched, SSL Group ID: XX

Data- This alarm is generated if a config change has been made on an SS7 channel group (i.e., Hunting Options change) while the SS7 channel group is still receiving traffic and the config changes will take effect in new calls.The SSL Group ID stands for Supplementary Service Logic Group and is an internal grouping of SS7 channels within GCL (Gateway Control Layer).

SS7

Informative

Event

SS7 CIC provisioning events

Data - This event alarm is sent whenever a BLO, BLA, CGB, CGBA, UBL, UBA, CGU, CGUA SS7 message is received or sent. For single CIC operations, the event will show the CIC message, the direction, the stack id and the CIC number. For block operation, the number of CICs and the supervision type (Hardware or Maintenance) is added to the event description.

Available in version 2.3.1 and above.

System Status

Major

Alarm Set / Cleared

Port DATAA_0: Ethernet Link Down

Data- Alarm is sent if any ethernet port loses connection. Alarm is cleared when connection is re-established.Troubleshoot- Trace the network cable between the port and the remote ethernet switch. Replace ethernet cable or connector as necessary.

System Status

Informative

Event

Port DATAA_0: Ethernet Link Up

Data- An informative event is sent if the state of any ethernet port changes to active.

System Status

Major

Alarm Set / Cleared

System Busy Condition

Data- The system ignores any incoming calls until the alarm is cleared. By Ignoring incoming calls the traffic load decreases and eventually the alarm will clear.Troubleshoot- Ensure that System Busy Warning messages are no longer seen. Return traffic to normal levels and resume normal operation.

System Status

Minor

Alarm Set / Cleared

System Approaching Busy Condition

Data- This notification indicates that the traffic volume is approaching its capacity. This message is only a warning and does not mean a System Busy condition will occur. The System Busy Warning does not have a clearing alarm. It continues to occur every few seconds, until the CPU utilization reduces. The System Busy Warning messages can be between 2 and 20 seconds apart, depending on system load.Troubleshoot- The CPU has exceeded the System Busy Warning" threshold. This condition can happen due to traffic congestion or by having debug printing enabled. When a System Busy Warning is generated, the user should reduce the number of new calls until the System Busy Warning messages cease. Whenever possible, ramp call rates up slowly and evenly to prevent an initial System Busy. Do not re-configure, and do not enable additional diagnostics.

System Status

Minor

Alarm Set / Cleared

NFS Minor Traffic Condition

Data- NFS Traffic Minor Threshold has been reached. The NFS server may not be able to process all read/write requests.Troubleshoot- Trace the network cable between the port and the remote ethernet switch. Replace ethernet cable or connector as necessary.

System Status

Major

Alarm Set / Cleared

NFS Major Traffic Condition

Data- NFS Traffic Major Threshold has been reached. The NFS server will not be able to process all read/write requests.Troubleshoot- Trace the network cable between the port and the remote ethernet switch. Replace ethernet cable or connector as necessary.

System Status

Informative

Alarm Set / Cleared

Location 1 state disconnected

Data- This alarm is reported after the IMG 2020 has successfully mounted to an NFS server and the NFS server stops.Troubleshoot- Verify the NFS service is running on the server, the Ethernet connection to the server, and the server is responding.

System Status

Minor

Alarm Set / Cleared

Fan ID: 0 - Current RPM: 17880 - Target RPM: 10800 - Threshold RPM: 11100

Data- The fan speed in the IMG 2020 has been increased.Troubleshoot- Monitor the alarm and if it persists contact Dialogic support.

System Status

Minor

Alarm Set / Cleared

Temperature Sensor: 4 - Current Temperature: 76C - Threshold Temperature: 75C

Data- The minor temperature threshold is exceeded.Troubleshoot- Monitor the alarm and if it persists contact Dialogic support.

System Status

Major

Alarm Set / Cleared

Temperature Sensor: 1 - Current Temperature: 81C - Threshold Temperature: 80C

Data- The major temperature threshold is exceeded.Troubleshoot- Monitor the alarm and if it persists contact Dialogic support.

System Status

Informative

Alarm Set / Cleared

Radius Server Available

Data- The Radius server is now available and responding to calls.

System Status

Major

Alarm Set / Cleared

Radius Server Unavailable

Data- The Radius server is not responding. If a redundant server is configured the IMG 2020 will switch to it, else the IMG 2020 will reject new calls.Troubleshoot- Verify the status of the Radius service on the server.

Timing

Major

Alarm Set / Cleared

Clock Mode Switch

Data- The IMG 2020 automatically switches the clock mode to the next available clock source and reports the alarm.Troubleshoot- Verify for the status of the timing sources.