Viewing Orders

• Log into the Portal at https://portal.sangoma.com. If you do not have an account, please see How to Create a Portal Account.
  
  

  

  
  Forgot your password? Click the I forgot my password link if you need assistance.

  • You can view all your existing orders at anytime in the portal under the Orders tab at the left menu

    • Under Review – Orders that require shipping or human intervention that have not been accepted yet by the Order Desk

    • In Process – Orders that have been accepted and are in process of being completed by the Order Desk

    • Completed – Orders that have been shipped and invoiced in full

    • Rejected – Orders that were rejected by the Order Desk and include a reason why

    • All Orders – Shows all orders regardless of current status or state

• From the list of orders, you can click on the Order Number to view the order. 

  • You can also see from the list of orders the current status of the order and which warehouse is handling the processing of the order

• Viewing the order will show you the order details, including cost and estimated shipping cost, and let you print the order as a PDF.

• You can view the invoice as a PDF and print or save a copy