This explains how to set up a general Main IVR and then shows how to route an incoming call received through a DID to the Main IVR.
The first part will be to create the Main IVR.
An IVR, or Interactive Voice Response, is an automated menu system (also known as an auto-attendant) that you can program to greet and interact with your callers. An IVR can provide information to the caller, collect information from the caller, and send the caller to the right extension.
This is an example of a Main IVR which plays a custom greeting and gives the caller an option to reach the operator. IVR's are constructed from the bottom up so there a few things to ready before begining.
First create a sound file
(See link for instructions)
Then create your options
(See link for an option to dial the operator)
Then begin constructing the Main IVR
Create an IVR
Go to Tools > PBX Features > IVR Editor
Create IVR Menu
Add actions
Create IVR Action
Action Type: Play Sound
Play Sound (Locate the custom greeting you recorded)
Click on Back to IVR Editor
Add Options
On your main IVR click on Modify Options
Create Menu Option
Set the following fields
Option Number
New IVR Menu( Choose the IVR )
IVR Menu Entry Point (for most cases it is fine to leave this setting as IVR Menu Beginning)
Save Option
Assign the Main IVR an extension
Setup > Extension > Manage
Create Extension
Extension Type : IVR(Interactive Voice Response)
Click on Create Extension
Assign to an extension
Route to IVR Menu (Choose Main IVR)
IVR Menu Entry Point ( IVR Menu Beginning)
Create incoming call rule with DID pointing to the IVR
Create a Single DID Rule
Go to Setup > Call Routing > Incoming Calls
Create Single DID Rule or Create Ranged DID rule
Set the following
Rule Name and Note can be arbitrary values
Incoming DID to Match
Extension to Route Call