Digium Phones
When you select this option, it displays the Digium Phone Assignments page, which has three tabs: Desk Phones; Softphones; Unassigned Extensions. The Desk Phones tab is displayed with the Assigned Phones listed.
To see the connection status of your Digium Phones, open Server > Connection Status, then click the SIP Phones tab. The SIP Phones Connection Status page describes the possible Phone States.
A Digium phone (a desktop Digium IP Phone or a Switchvox Softphone) can also be assigned using the Manage Phones action shown on each SIP Phone extension in the Manage Extensions List.
See SETUP-PHONES-Digium-Phones-6-0 for the previous revision of this document.
Desk Phones Tab
A desk phone assignment defines the Switchvox SIP-Phone extension assigned to the MAC address of a Digium Phone. An assignment must define Line Key 1 as a Switchvox SIP-Phone extension, but an assignment can also define lines 2-6. Those lines can be another SIP phone extension on Switchvox, or an external extension. You can filter the phone assignments for viewing in a table from among the Assigned, Unassigned, or Ignored types. A search function allows you to enter any part of a phone's information to list it in the table.
Assigned Phones displays a table with following information for the assigned Digium phones. You can sort the information categories in ascending or descending order.
MAC Address for the Digium Phone
Model number for the Digium Phone
Configured By if the assignment was created by the Server (the Switchvox Web Suite, Bulk Import, or the Extend API), or by the Phone itself (using the numeric keypad to select the extension for Line Key 1). Server-based assignments cannot be changed from the phone itself.
User Details indicate the extensions assigned to the phone. Line 1 must be a Switchvox phone extension, but lines 2-6 (depending on the model of your Digium Phone) can be a Switchvox extension, or an external extension.
Actions. You can Modify or Delete an entry by clicking the desired action.
Unassigned Phones displays a table of Digium Phones on the network that do not have a Switchvox extension assigned to them. The table displays the phone's MAC Address, Model number, and Modify or Delete Actions.
Ignored Phones. Displays Digium Phones or Switchvox extensions that you do not want to assign, and you do not want to see in the Unassigned lists. If you want to delete a Digium Phone entirely from Phone Assignments, first ignore it, then you can delete it.
Quick-Create Assignments Tab
The Quick-Create Assignments tab lets you quickly assign multiple phones. Using this option, the extension is always assigned to Line 1. This is most useful if you have a bar code scanner, so you can scan each phone box and easily associate it with the correct extension. To add lines to a Digium Phone, modify an existing assignment.
Desk Phone Assignment Options Tab
These options can be used for creating phone-based assignments using the phone's numeric keypad to select an extension from a list. You don't need to use these options if you create server-based assignments (meaning, assignments created from the Switchvox Admin Suite, Bulk Import, or the Extend API). In quick-create, the extension is always assigned to Line 1. To add lines to a Digium Phone, modify an existing assignment.
Desk Phones to Assign
This option allows you to add all unassigned phone extensions as rows in order by extension number, first name, or last.
Populate Unassigned Extensions tab
This utility will import all system extensions that are currently unassigned and not ignored into the form.
Assignment Options can be used for creating phone-based assignments, using the phone's numeric keypad to select an extension from a list. You don't need to use these authentication options if you created server-based assignments. Meaning, assignments created from the Switchvox Web Suite, Bulk Import, or the Extend API.
Server Name. This is the name of the Switchvox server as it appears in the phone's list of Digium Configuration Servers.
Assignment Authentication. To ensure that your phones are assigned correctly, select a method of authentication to be used before the phone will be assigned:
Assignment Code. One code displays the extension list and lets any extension be assigned.
Extension / Password. The extension list is always displayed, but after an extension is chosen, that extension's password must be entered.
Assignment Code. If you selected Assignment Code, enter a numeric code that enables you to assign extensions.
Enable Open Enrollment Period. This YES/NO switch sets a period of time in which phone-based assignments can be created without any authorization. Use this option with caution.
Open Enrollment Period. If you selected YES, then enter the number of hours to allow assignment without authentication.
Click Save Assignment Options when finished defining or making changes.
Softphone Assignments
Softphone Assignments allow you set up a Switchvox SIP-Phone extension to use the Switchvox Softphone App.
Important: Before you create a Softphone Assignment, see the article “How to Set Up and Manage Switchvox for the Switchvox Softphone for iPhone,” which describes the network requirements for using the iPhone app with Switchvox.
Quick-Create Assignments
You can create multiple Softphone-to-extension Assignments using the Quick-Create Assignments button and adding extensions to that form. Or, you can use the Desk Phone Unassigned Extensions tab, and click Assign on a specific extension.
Any time a Softphone Assignment is created, the Phone Settings for the extension are affected. The Auto-answer Switchboard-initiated calls setting (on the Common Settings tab) is set to NO. While the Softphone Assignment exists for the extension, that setting can't be modified. If you are making calls from the Switchboard with the Softphone App, auto-answer isn't available.
You can Reconfigure a Softphone Assignment using the Reconfigure action next to that assignment in the Softphone Assignments table. That deletes the existing configuration token, and creates a new one (it also sends an email if you indicate an email address). The phone-user must then configure the app to the extension, even if the app was already configured. The app cannot be used again until it's configured.
You can delete a Softphone Assignment using the Delete action next to that assignment in the Softphone Assignments table. If you delete an assignment, the softphone that was previously configured to that extension will be unconfigured. The softphone won't be able to make or receive calls, or see voicemail, logs or contacts.
There are two ways for the user to configure his or her Softphone App to the extension:
Email Link on the device
When you create a Softphone Assignment, you can choose to send the user an email. On the user's device, he or she downloads the Softphone App, finds the email and clicks the link it contains, and enters the numeric password for the extension in the resulting browser window. With the correct password, the Softphone opens and configures itself.
Switchvox Web Suite on a desktop computer
On the user's computer he or must log into the Switchvox Web Suite of the appropriate extension, click on the QR code icon in the upper-right of the screen, then open the Softphone app on the device and position the camera in front of the QR code. The Softphone App scans the code and configures itself.
Advanced Options
Click the Advanced Options button to use an alternate configuration port. If set to YES, your edge firewall must be set to forward traffic on port 55062 to your Switchvox PBX.
Unassigned Extensions Tab
SIP-Phone extensions listed here have not been assigned a desk phone or a softphone. You can use the Assign Action to add a desk phone or softphone assignment, or Ignore Action to cause this list to ignore that extension.