Operator Mode can be set in the Star2Star Application Framework by your Channel Partner. It allows the following additional functionality:
The ability to change a users on-screen status e.g. from Available to Unavailable along with any additional note.
Click the user status icon on screen
The "Availability" window will appear
Change the user availability and associated note as appropriate e.g.
Call Steal
Once Operator mode is set, this allows the user to "steal" calls from another user. This feature is ideal for an Operator handling calls on behalf of many users.
It is a 2-step process as outlined below:
Step 1
Click into a ringing user extension ( 🕻 ) icon
Step 2
Drag that (call) to an extension line appearance of your choice. The display will show a label that says "Steal: Caller Name / ID". Drop / release mouse button.
The example below is showing a call "stolen" from extension 522 and being dropped to the first line appearance of extension 112.
See also Call Transfer and Call Steal using StarScope® 2 (Video)