During the Beta period, the system was allowed to use the advanced queue feature license freely. After purchasing the license from portal, follow the below steps to convert the beta version to a licensed version.
Free Beta period will continue to work till 31 Jan 2024.
Steps
1.How to migrate from Beta to a licensed version
Run the below command.
fwconsole sc su --uselicense
Please note that, this command will remove the free beta license and apply the portal purchased license so ensure that your purchased licensed is more then beta / free period license.
If purchased license limit is less then beta license then reload may block and refer to below section step-2.
2.Handle license limit warnings during migration:
If you encounter a license limit warning while migrating, the reload will not work until you reduce the configuration to match the purchased license limits.
Example
If you purchased 2 queues and 2 supervisors, but your current configuration exceeds these.
fwconsole sc su --uselicense
Output
fwconsole sc su --uselicense
Your Lic file contains sc_supervisor = 2 And Sc_queue = 2
Removed the magic file
You are currenlty using 3 Active supervisors
===================================================================================================================
Your Lic file contains Supervisors = 2. But currently configured more than allowed Supervisors (3)
Please reduce the unwanted Supervisors by the command: `fwconsole sc su --delete={Uid}`
===================================================================================================================
Your Lic file contains Sc_Queue = 2. But currently configured more than allowed Call View/Monitor Permissions (3)
Please reduce the unwanted call activity by the command `fwconsole sc su --delete={Uid} --type=call`
===================================================================================================================
Your Lic file contains Sc_Queue = 2. But Currently configured more than allowed Queue Visibility Permissions (3)
Please reduce the unwanted queue by the command `fwconsole sc su --delete={Uid} --type=queue`
===================================================================================================================
+-----+----------+-------------------------------+-------+
| Uid | Username | Features | Usage |
+-----+----------+-------------------------------+-------+
| 20 | 4001 | Call View/Monitor Permissions | 3 |
| 20 | 4001 | Queue Visibility Permissions | 3 |
| 23 | 4004 | Call View/Monitor Permissions | 2 |
| 23 | 4004 | Queue Visibility Permissions | 2 |
| 24 | 4005 | Call View/Monitor Permissions | 2 |
| 24 | 4005 | Queue Visibility Permissions | 2 |
+-----+----------+-------------------------------+-------+
3.Run the command below to list supervisor users
fwconsole sc su --list
4.To remove a supervisor license for a user, use the command below
fwconsole sc su --delete={Uid}
5.To remove a queue license for a user, use the command below
fwconsole sc su --delete={Uid} --type=queue
6.To remove call activity for a user, use the command below
fwconsole sc su --delete={Uid} --type=call