If you are running Switchvox 6.0 or greater, see MAIN-SWITCHBOARD-6-0.

The Switchboard

The Switchboard is a graphical display of what’s happening on Switchvox. It shows your own calls, your coworkers’ calls, call-queue activity, and your parking lot. You can drag and drop to transfer calls, and one click lets you make a call, pick up calls, record or monitor calls, log in and out of call queues, and more.

In addition to all of the Switchvox interaction, the Switchboard is also ‘Web Aware,’ which means that you can integrate other web applications with your call activity. Built-in panels bring SugarCRM, Salesforce, and Google Maps to the Switchboard, and you can build custom panels that use the URL of your choice.

To open your Switchboard, click Launch Switchboard (in the upper right corner of your User Suite).

In the upper right of the Switchboard, you can see the number of voicemail messages that you have, new and old. There is also an Options menu that lets you control your Switchboard.

Your Switchboard lets you have up to 6 active lines on your extension (in the Current Calls panel), regardless of your phone’s capabilities.