Mailbox
Your Mailbox lets you manage your voicemail and faxes in Switchvox.
Your Switchvox Mailbox uses IMAP, a protocol that lets your desktop email application access remote messages as if they were stored on your computer. If you prefer to access your Mailbox from your desktop email, ask your Switchvox administrator for more information about how to do this, or see the online Switchvox Extension Owner's Guide.
Voicemail
Your voicemail comes into the INBOX folder. Each message displays the original mailbox the message was left in (the message might have been forwarded to you by a co-worker), the caller ID of the caller (if it was available), the date and time the message was left, and the duration of the message.
To play or download a message, click its Play button. This marks the message as Read (it is no longer shown as bold, and the message-waiting indicator light on your phone would go off if this was your only unread message).
To delete messages, or mark them as read or unread, check the box for each message that you want to affect. Then, click the appropriate icon (at the top of the list). If you delete messages, you are prompted to verify the action. Be sure that you do indeed want to delete the messages, then click Yes, Delete.
To move messages to a different folder, check the box for each message that you want to move, select the folder where the messages belong, then click Move To Folder.
To forward messages to another Switchvox user, check the box for each message that you want to forward, select the extension to forward them to, then click Forward To.
To sort by column in the message list, click the column name.
Faxes
Your faxes come into the Fax folder. Your outgoing faxes are stored in the folders Drafts, Outbox, and Sent. The Drafts folder includes the files that you have printed to your Switchvox fax printer. The Outbox folder includes faxes that Switchvox is currently trying to send (or was unable to send). The Sent folder includes faxes that Switchvox has successfully sent.
You must install a fax license and the fax software to make faxing available. For details, see Digium Addon Products.
To send a fax, check its box (you can only send one fax at a time) then click the fax icon (at the top of the list). You are prompted to enter a fax number. Enter the number for the fax machine you want to send this fax to, then click Send Fax.
IMPORTANT: When you enter the fax number, be sure to prefix any digits that you normally use to dial out.
Your fax is in the Outbox folder while it is being sent, and moved to the Sent folder when it has been successfully sent. IfSwitchvox cannot reach the other fax number to send your fax successfully, it remains in the Outbox folder.
NOTE: Switchvox sends fax notification email messages. These notification messages show the status of your fax. A Pending fax is still being sent (a fax may be Pending for a little while if Switchvox has to try multiple times), a Sent fax has been sent successfully, and a Failed fax was never received by the fax machine at the number you indicated. For details on setting up fax notifications, see Fax Options.
To preview page 1 of a fax, click Preview.
To view or download an entire fax, click Download. This marks the fax as Read (it is no longer shown as bold).
To delete faxes, or mark them as read or unread, check the box for each fax that you want to affect. Then, click the appropriate icon (at the top of the list). If you delete faxes, you are prompted to verify the action. Be sure that you do indeed want to delete the faxes, then click Yes, Delete.
To move faxes to a different folder, check the box for each fax that you want to move, select the folder where the faxes belong, then click Move To Folder.
To forward faxes to another Switchvox user, check the box for each fax that you want to forward, select the extension to forward them to, then click Forward To.
To sort by column in the message list, click the column name.
For more information about faxing, see Creating & Sending a Fax.