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In order to use an external device as the source for Music on Hold, you will need to purchase an audio-to-USB sound card adapter. Here are two tested options that we know work with Switchvox:

  • Turtle Beach Amigo II USB sound card (TBS-1155-01)

  • Sabrent AU-MMSA USB Sound Card Adapter

  1. Plug the device into the Switchvox USB port

  2. Log in to your Admin account and navigate to Tools>Music On Hold>Groups Tab

  3. Now select the Group Settings tab and set the Default System Group to external and save the group settings.

  4. After performing a software restart the PBX will begin using the Music on Hold from the external device

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