Overview
The Device Settings window allows you to configure settings for FAXStation devices that you are using with your fax trunks. Settings include friendly names for devices, outbound-only settings, port configuration, and alerts. These settings are only available if you have assigned a fax trunk to a device.
You can change the names of your FAXStation devices. You might, for example, want to change these to friendly names to help identify the physical location of the device, such as "Main Office" or "Second Floor."
You can designate a device as an outbound-only device if you do not want it to receive incoming faxes on that device. (The "outbound-only" option is found within the "friendly names" section.) Incoming faxes will still be received by the eFax Portal. You can also override a device's "outbound-only" configuration on a per-fax basis by using the "Resend" feature in the eFax Portal.
By default, outgoing faxes sent from equipment attached to a FAXStation device port will use the first DID added to the trunk as its outgoing Caller ID. You can change this Caller ID (CID) by editing device settings. You can also change the TSI (Transmitting Subscriber Identification), which is the string of information identifying a specific fax machine as the sender.
If you enter a default area code, you can enable 7-digit dialing for fax machines connected to the FAXStation device.
In addition, you can set up e-mail alerts to notify someone when the device checks in or goes offline.
Where to Find Device Settings
Log in (and choose a location if applicable).
Click on Fax in the navigation menu.
Click the Edit Devices Settings button.
The Edit Devices window will appear, and you will be viewing the Friendly Names tab. You can either edit names here, or click the Port Configuration or Alerts tabs to edit those settings.
How to Rename a Device and/or Configure it as "Outbound Only"
Follow the instructions above to navigate to the Edit Devices window.
Click on the Friendly Names tab if you are not there already.
Enter a name in the New Name field for any device you wish to rename.
Toggle the Outbound Only box for any device you wish to designate as outbound-only. If a device is outbound-only, all of its ports will be outbound-only. An outbound-only device will not receive faxes unless you use the "Resend" function described here: Received Faxes. The "Resend" function overrides an outbound-only setting. Even if a device is outbound-only, inbound faxes will still be received by the eFax Portal.
Click the Save new names button to save your changes.
How to Edit Port Configuration
Keep in mind that changes on the Caller ID and TSI can take 5-10 minutes to take effect, and can sometimes take up to an hour.
Follow the instructions above to navigate to the Edit Devices window.
Click on the Port Configuration tab if you are not there already.
Select the device to edit from the Device menu.
Fill in the Caller ID, TSI, and Default Area Code fields as desired for each port. Each field is optional and may be left blank.
Caller ID: This caller ID will be used for outbound faxes associated with this device port. Please note, the eFax Portal will still show the DID that you assigned to the fax trunk. The eFax Portal will NOT use the custom CID defined here, even if you enter one of the other DIDs that you own.
TSI: Transmitting Subscriber Identification, abbreviated as TSI or TSID, is a string of information identifying a specific fax machine as the sender. The receiving machine usually prints the TSID at the top or bottom of the received fax.
Default Area Code: This will be prepended to 7-digit numbers in order to enable 7-digit dialing.
Click the Save Configuration button when finished.
How to Set Up Device Alerts
Follow the instructions above to navigate to the Edit Devices window.
Click the Alerts tab if you are not there already.
Select a device from the Device drop-down menu.
Enter an e-mail address in the Email field. Alerts will be sent to this address.
Select the type of alert from the Alert drop-down menu.
Next Check In: This is a one-time alert that is deleted after it is used. The next time that the fax device checks in (makes contact with) our fax data center, the alert will send an e-mail to the address you define, and then the alert will automatically be deleted. This type of alert is useful for administrators who need to know when a new device comes online.
Goes Offline: This is a recurring alert that is not automatically deleted. If the device goes offline, the alert will send an e-mail to the address you define. This alert is only sent if the device misses 4 or more check-ins. Check-ins happen every 5 minutes.
Enter a short descriptive note in the Note field, if desired. This is optional.
Click the Add button to save the alert.
Repeat the process if you wish to add additional alerts.
If you need to delete an alert, click the red minus sign button for the alert.
Click the X to close the window when finished.