Troubleshooting the Hardware
- Kelli Higdon
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The following table addresses some of the hardware issues that may during the IMG 2020 hardware installation.
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Problem | Cause | Solution |
|---|---|---|
DC IMG 2020 powers up, but then shuts down. | Power source failed or does not provide the required level of voltage and current (-48 V DC / 6 A). | Ensure external power source is functioning at the required levels. If the power source is faulty, report or replace it. |
AC IMG 2020 powers up, but then shuts down. | External circuit breaker has tripped on the panel. | Reset panel circuit breaker. |
IMG 2020 is operating but the tray over heats. | One or more fans fail or one of the temperature sensors detects an over temperature condition in a critical area on the main board. | Fans increase speed to full on to supply the required cooling. Tray still over heats. Remove tray and replace according to the directions provided with the replacement. |
DC IMG 2020 does not power up. | The -48 V DC power source is not plugged in or is not operating. | Check the power source for proper -48 V DC output. |
The -48 V DC power source is not connected properly to the DC power module at the rear of the chassis. | Verify that the power source is connected properly. rewire the connections. For more information, refer to Connecting DC Power. | |
Tray not seated properly in docking station. | Remove tray and reinstall to ensure the tray is properly seated. | |
One of the voltages is out-of-tolerance on the low side. Main board shuts down. | Restart the IMG 2020.Remove tray and reinstall to ensure the tray is properly seated. | |
AC IMG 2020 does not power up. | 120/240 V AC power source (outlet) is not plugged in or is not operating. | Check the power source (outlet) for power or proper output. Check for tripped circuit breaker. Reset circuit breaker or repair as necessary. |
AC power cable is faulty. | Replace cable. For more information, refer to Connecting AC Power. | |
Tray not properly seated in docking station. | Remove tray and reinstall to ensure the tray is properly seated. | |
One of the voltages is out-of-tolerance on the low side. Main board shuts down. | Restart the IMG 2020.Remove tray and reinstall to ensure the tray is properly seated. | |
IMG 2020 powers up, but the ALARM LED lights red (major) or orange (minor) | Alarm condition exists. | If lit during boot, refer to boot error codes here: Front Panel LED Error Codes. Refer to Rear Panel Interfaces - DS3_Optical I/O. If ALARM LED is still red, contact Sangoma Technical Support. |
IMG 2020 continuously reset once it is powered up | Software was not obtained within required time frame (generally about one minute or so) | This behavior is normal |
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