Error "FILE_NOT_FOUND " when installing NaturalAccess on Windows

Owned by Nathaniel Halbrooks
Dec 21, 2023
1 min read

Information

Dialogic NaturalAccess Software is use to create development and runtime environment for creating voice, fxs, conferencing and video application using the Dialogic CG Series Media Boards

Details

When installing Dialogic® NaturalAccess™ on a system that had a previous version of NaturalAccess on it, you may get the following error during installation:

c:\NMS\uninst.isu", nResult = FILE_NOT_FOUND 

 

This occurs when there is an old installation that was not properly removed. 

In order to avoid this error, delete the following entries from the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NMS using the regedit program:

chassisAgent 
ds1Agent 
oamAgent 
softrevAgent

After deleting these entries, you should be able to install NaturalAccess successfully.

 

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