Windows Installation

Owned by Nathaniel Halbrooks
Last updated: Mar 15, 2024 by Kelli Higdon
5 min read

 

 

System Requirements

Before you begin the installation process, please refer to the Release Notes to ensure compatibility with third party software and hardware. 
 

Installing The Software

The NetBorder Call Analyzer software installer is available by contacting our Sales department (sales@sangoma.com)

  1. To begin the installation,double-click the following executable file:

    SangomaNetBorderPlatform.2.X.X.Setup.exe

  2. Carefully read the licensing terms for the software. If you agree to the terms, click I Agree

    If you click Cancel, the installation will abort. The Netborder Call Analyzer software will not be installed.

  3. Set the home directory for the installation

 

Do one of the following

  • Use the default folder (C:\Program Files\Sangoma NetBorder Platform2.0\).

  • Enter a new path

  • Click Browse...to select a different directory.
    Click Install to complete the installation process.

The required directories, subdirectories and files are installed on your system.

 

Directories and files installed by software

There are a list of the directories, subdirectories and files copied to the system during the installation process.  Click below for details:

-> Directories and Files Installed by Software

-> CPA-stats.csv file

 

The License File

The NetBorder Call Analyzer default license provides customers with the ability to perform one analysis at a time. Attempts to place simultaneous calls will be rejected with a 603 Decline SIP response

  • A Call Analyzer port uses a license while active analysis is performed, i.e. from the reception of the incoming call request from the dialer to the moment the analysis result is provided to the dialer. The segment of the call where the customer is interacting with an agent or an IVR is not licensed.

  • Look for 603 Decline (Licensing capacity has been reached) in file: [NETBORDER_INSTALLDIR]/ logs/call-analyzer-service.out if you get 603 Decline responses to confirm it is a license capacity issue.

To obtain a full license (host-locked) , obtain the MAC (Media Access Control) address of the system and use the Installation ID that came with the software to generate a license file. Please follow this URL:

http://www.sangoma.com/support/register_netborder_software.html

 

To obtain the physical address of the Ethernet adapter (on Windows Vista and up):

  1. Start a command prompt and execute the following command:
    -> get mac

  2. Look for the Physical Address item. For example, it should look something like this: 

90-E6-BA-88-1D-AA  


 

To obtain the physical address of the Ethernet adapter (on Windows XP and 2003): 

Start a command prompt and execute the following command:
-> ipconfig /all

Look for the Physical Address item. For example, it should look something like this:
-> 90-E6-BA-88-1D-AA    

 

Installing The License 

Upon filling the online form, you will be able to download your new license files in a .zip file:

● call-analyzer-license.txt

● call-analyzer-license.txt.sig

Onceyouhavereceivedthelicensefiles,copythefiles(ineffect, you will

be replacing the temporary license) to the following folder:

        ● [ NETBORDER_INSTALLDIR ]\config

        where [NETBORDER_INSTALLDIR] is the root folder of the installation (for example, C:\Program Files\Sangoma NetBorder Platform 2.0\config).

   3. StarttheSangomaNetBorderCallAnalyzerservice 

 

Uninstalling The Software

Launch the uninstaller from the StartMenu:
selectPrograms> Sangoma NetBorder Platform 2.0 > Uninstall . 

The following window appears: 

Click  Uninstall 
The NetBorder Call Analyzer software is removed from your system.

Note:

You can also remove the software using the Add/Remove Program Manager found in the Control Panel. Alternatively, you can run the following command from a Windows command line: [ NETBORDER_INSTALLDIR ]\uninst.exe (where [ NETBORDER_INSTALLDIR ] is the root folder of the installation). 

 

Validating The Installation

Once you have installed the NetBorder Call Analyzer software, you should validate the successful installation by starting the application.  Note that two services/processes makes up NetBorder Call Analyzer:

  • Sangoma NetBorder Call Analyzer: Provides Call Progress Analysis Services to the NetBorder framework. It is the entry point where SIP INVITE requests must be sent (default is UDP port 5062)

  • Process name: netborder-call-analyzer-service

  • Sangoma NetBorder Engine For Call Analyzer: Internal service that hosts the Engine performing the analysis on the media stream.

Process name: netborder-call-analyzer-engine 


 

To start all the services required to run the NetBorder Call Analyzer on Windows, you only need to start the Sangoma NetBorder Call Analyzer service. 
 

Starting The Service

  1. Open the Services list, as follows:

    1. Right-click My Computer, and click Manage.

      If you don’t have a My Computer icon on your desktop, click the Start button and look for My Computer listed on the right side of the Start Menu
      Alternatively, you can access the Services list from the Control Panel: double-click Administrative Tools and then double-click Services

    2. In the left pane, select “Services” under the “Services and Applications” folder


      1. In the Services list, right-click “Sangoma NetBorder CallAnalyzer” and select Start from the context menu.

If the services are already running, you will see their Status as “Started”. In this case, the option “Start” will not be accessible from the right-click action menu.



The Sangoma NetBorder Call Analyzer and related services will start

You are now ready to place a call through your IP network.  Please Proceed to Getting Started 

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