NCA - Common Config Options

Detailed NCA Analysis Logging

To enable detailed analysis logging do the following:

1. Edit 

call-analyzer-engine-logging.properties which is found in the config directory of NCA

1. Set 

log4cplus.logger.netborder.cpa=DEBUG at the top of the file. By default this logger is at the top of the file as a comment.

1. Save the file and restart both NCA services

You will find the detailed logging in the NCA engine files. This will show you packet by packet how the analysing occurs.  

Shorten Post Connect Timeout

By default NCA times out after 10 seconds if it has not decided what is occurring on the line. In some countries this is too long to keep the call connected without bridging to an agent. The variable below will allow you to shorten the time. 

1. Edit 

CallAnalyzerAsOutboundProxy.call-properties or CallAnalyzerGenesysOCS.call-properties depending on the mode you are using. This file is located in the config directory of NCA. 

1. Add the new option 

app.nca.PostConnectTimeout.ms into the file; this option is defined in ms. To set this to 5 seconds you would then put app.nca.PostConnectTimeout.ms=5000. 

1. Save the file and restart both NCA services