Express for Lync USB Restore

If for any reason, you would need to restore or upgrade your Express for Lync unit, please see below in order to download and restore the factory image onto the Express for Lync appliance.

NOTE: WHEN UPGRADING FROM EXPRESS FOR LYNC VERSION 1 TO EXPRESS FOR LYNC VERSION 2, YOU MUST FIRST DELETE THE RAID 1 VOLUME OF 64GB AND CREATE A NEW RAID 1 VOLUME THAT UTILIZES THE ENTIRE DISK.

Download the Factory Image and Restore to USB Device

 In order to create the USB image, you require a few prerequisites:

1. 64GB USB drive (128GB for 3.0). Can be a USB key or Hard drive.

2. A computer with Linux installed on it (CentOS 5.X and up preferred) or Microsoft Windows XP and above.

3. 59GB of available space.

Follow the instructions below to download the image and restore it to your USB device:

Express for Lync Images

Version 2.0.1:

1U -lync_2.0.1.0_1u_restore.img (md5sum)

2U -LyncExpress_2.0.1_2u.img.gz (md5sum)

Version 3.0 Skype for Business:

Lync3_SFB_GA_USB.img.gz - MD5Sum: 5c261489aa8cc4495d8cc9743ace337c

Restore USB Image using Windows

1. Download the image which pertains to your appliance:
   Refer to above Lync Image links

2. Download a program to extract gzip compressed archives ( http://www.7-zip.org ) and use that to extract the Lync restore image

3. Download the imaging tool from here: 
   

4. Unzip the downloaded package and run the USB Image Tool application.
   NOTE: IF USING WINDOWS VISTA OR ABOVE, AND USER ACCOUNT CONTROL IS TURNED ON, YOU MUST RUN THE APPLICATION AS AN ADMINISTRATOR. PLEASE RIGHT CLICK ON THE APPLICATION AND SELECT "RUN AS ADMINISTRATOR".

5. Select the USB disk from the left panel and press the RESET button. This will wipe all partitions on the USB device.

   Open

   
   Open

   

    

   NOTE: IF USING A USB DISK AND NOT A USB KEY, YOU WILL NEED TO GO TO THE OPTIONS TAB AND SELECT FOR ALL USB DEVICES TO BE SHOWN. THIS WILL ALLOW THE TOOL TO RESTORE TO A USB DISK.

6. Once the key is reset, you select the RESTORE option. This will restore the Lync image to the USB device. 

7. The restore process will begin once the image has been selected. You will see a progress bar at the bottom of the window. Once the image is restored, you will have a working Express for Lync restore image.

    

    

Restore Factory Image from USB Device

Before starting the restore ensure you get a copy of the SBC configuration. Even if the device is unconfigured this will ensure you have your license.

1. Reboot or Power on your appliance.

2. At the BIOS POST, press the "DEL" key on the keyboard to enter the BIOS. You will then enter the BIOS.

3. Navigate to the "Boot" menu and adjust "Boot Option #1" to boot to your USB restore drive. In this example, we used a Lexar JumpDrive. Press "Enter" on the keyboard to accept the change.

4. Navigate to the "Save and Exit" menu and highlight "Save Changed and Reset".

5. The Express for Lync unit will then reboot, and enter the USB restore image. At this point, everything is automated and once completed, your Express for Lync will power down. The imaging process can take between 30 minutes to 1 hour depending on the version of Express for Lync being installed.

6. Once the unit has powered down, power it back up, and it will launch Microsoft Windows. All settings will be at defaults, including the administrative account. The username password combination for the administrative account is "administrator/sangoma1!".