Control Panel Release Notes

Version 14.0.3 - 08/18/16

Bug Fix :: e911
Fixes issue where deleting an extension did not remove its E911 assignment

Bug Fix :: AutoAnswer
Fixed issue where swapped numbers did not update AutoAnswer main menu (only) with new number

Bug Fix :: CDR
Fixes issue resulting in extra CDR records when answering a queue call using HUD

Bug Fix :: Extensions
Fixes issue where excessive reserved extension range - 8500-8999 was restricted on v14 and should have been 8500-8599 

Improvement :: Scheduling
Increased available times for schedules in CP

Version 14.0.2(l) - 07/21/16

New Feature :: Admin Control Panel
The "Allow Guest" feature has been added to the Global Voip Settings section of the Voip tab on the admin control panel, allowing for the restriction of unauthenticated Voip calls. 

New Feature :: Admin Control Panel
The "Allow Guest" feature in the Global Voip Settings of the Voip tab of the admin control panel will be given the default setting of "No" 

Feature Adjustment :: Voicemail
The processing time for syncing voicemails across linked servers has been improved

Bug Fix :: Click-to-Dial
Location Awareness issues sometimes arising when using only HUD Web's softphone with Click-to-Dial have been fixed

Bug Fix :: E911
Paperless Fax numbers will no longer be displayed in the E911 section of the control panel

Bug Fix :: HUD Status
"In HUD" status will show up properly for all users

Bug Fix :: Polycom VVX 201 Phones
A registration issue affecting some Polycom VVX 201 phones has been fixed 

 Version 14.01k2 - 06/23/16

New Feature :: Reporting
Reporting now offers "Talk Time" information in addition to overall call duration data

Bug Fix :: Reporting
Duplicates of "NeoAgent" entries will no longer appear in reporting queries

Bug Fix :: Reporting
When using HUD to answer calls, a call record will always be made

Hardware :: Dell Server Support
Dell R330 Servers are now supported

Bug Fix :: Primary Number Designation
When a new designation is made for a system's primary number, it will no longer risk being incorrectly tagged at that time as being an international number

Feature Adjustment :: E911
Improvements were made to the process whereby E911 information is updated

New Feature :: Dial Plans
Dial plans now support a warm-transfer of calls

Version 14.01k (Hotfix) - 03/08/16

Hot Fix :: Control Panel
Users can now make use of more than one integration license at one time. EG: Video Collaboration, ZipWhip, Intellinote, etc.

 Version 14.01k - 03/04/16

Bug Fix :: Admin Control Panel
Caller ID settings will properly update when changed via the Admin Control Panel

Version 14.01j - 01/19/16

Phones :: Polycom Phone Support
Polycom phone support was added for model VVX 201

Phones :: Polycom Phone Support
Systems were updated to work with the newest batches of Polycom phones

Polycom Phones :: Security
Enhancements were made to make Polycom phone firmware  less vulnerable to VOIP spam

Yealink Phones :: Security
Enhancements were made to inhibit VOIP spam on Yealink phone models T23G and T21PE2

Admin Control Panel :: Phone Importation
Bulk Upload Templates can now be downloaded and uploaded on the Move Your Phones page

Bug Fix :: Call Parking
Call Parking now works when performed through any phone

Bug Fix :: Agent Ring Time
Setting a queue agent's ring time to less than 10 seconds works without affecting agent info or status

Version 14.01i - 10/13/15

Control Panel :: Connection
Enhancements were made to VPN connection redundancy for the Control Panel

Control Panel :: E911
E911 can be dialed by devices even if no dial plan has been set for them

Control Panel :: Call Recordings
Enhancements were made to promote faster loading of recordings

Control Panel :: Location Setting
When location is set to Carrier or HUD Mobile, ring timeout is increased to improve connection success

Bug Fix :: HUD Web
HUD Web launcher will launch for all users on a Fonality system

Bug Fix :: Admin Control Panel
Outbound Caller ID setting options are available in the Settings section under the Options tab

Bug Fix :: Phones
Enhancements were made to improve phone registration and resolution of DNS, especially when involving dual NIC configurations

Version 14.01h - 08/06/15

Control Panel :: Making Changes
Enhancements were made to improve the speed of making changes via the Control Panel

Phones :: Yealink Support
Yealink model T23G and T21PE2 phones are now supported

Admin Panel :: User Additions via .CSV
The ability to add Users via .CSV has been fixed

Bug Fix :: Admin Panel
Changing an existing queue to the Advanced setting will not change items checked for queue users

Version 14.01g - 06/04/15

Hardware :: Dell Server Support
Dell R630 servers are now supported

All Systems :: Security
Security enhancements were enacted to further protect SSH connections

Version 14.01f- 05/07/15

Admin Panel :: Menu Creation
Any non-numeric or non-alphabetic special characters in a menu name entry will be converted to "_" when the menu is actually created

Admin Panel :: Extension Status Page
When browsing to the Extension Status page, users' department association is now displayed

Admin Panel :: Reporting
The Availability Reasons Report now reports instances of  Hot-Desk login (*58) and logout (*59)

Bug Fix :: Yealink Phones
Fonality system syncing will no longer be impacted when interacting with Yealink phones

Bug Fix :: HUD Mobile
Users with HUD Mobile will have that show up properly in their related user information

Bug Fix :: Reporting
Duplicate call reports are no longer created when users dial out using HUD

Bug Fix :: Reporting
Duplicate call reports are no longer created when users fail to dial "9" before dialing out

Version 14.01e - 04/16/15

[No part of this release affected direct customer experience]

Version 14.01d - 03/03/15

[No part of this release affected direct customer experience]

Version 14.01c - 02/17/15

[No part of this release affected direct customer experience]

Version 14.01b - 01/07/15

All Systems :: Click-to-Dial Support
The ability to use Click-to-Dial is now available and supported on all systems

All Systems :: FAXLync Support
The ability to use FAXLync is now available and supported on all systems

Bug Fix :: FMFM
Calls that should route out to users' mobile phones will do so now

Bug Fix :: Phones
Users can now log back into a queue by using the Fonality phone associated with them

Bug Fix :: Admin Panel
The ringtime setting for queues is now properly upheld by the phone system

Bug Fix :: Control Panel
ACD Recordings can be accessed properly by those with rights to them

Bug Fix :: CDR Reporting
CDR Reports that focus on just one user extension get properly generated

Bug Fix :: Admin Control Panel
Admins will now be able to assign Users from external, linked systems to Queues

Bug Fix :: Admin Control Panel
DID Phone Numbers will associate properly with a Virtual Phone Number when set that way

Version 14.01a - 10/02/14

Control Panel :: E911
Improvements were made to optimize database queries seeking E911 information

Control Panel :: HUD Web
HUD Web download icon added to Admin and User Control Panels

Control Panel :: HUD Web Access
HUD Web was made available and functional for all Admin and User Control Panels

Control Panel :: Password Recovery
Performance of the "Forgot Your Password" path was improved

Control Panel :: Referral Link
Performance of the "Get Paid" referral link was improved

Control Panel :: Appearance
Control Panel logos and look were updated

Admin Panel :: Application of Roles Changed
Roles can no longer be applied to other Roles but now only to Groups

Admin Panel :: User Additions via .CSV
Users added to the system via .CSV will have HUD Web made available to them

Admin Panel :: User Additions via .CSV
Users added to the system via .CSV will appear in the Admin Control Panel's User License tables

Admin Panel :: Phone Numbers
Phone numbers provided by Fonality cannot be deleted from the Phone Numbers page

Admin Panel :: Fonality VOIP
All outbound calls using Fonality VOIP services can only be made via devices that have a calling plan

Phones :: Yealink Phone Support
Yealink phone support was added for models T21P, T41P, T42G, T46G, and T48G

Phones :: Yealink Displays
Fonality logo now displays on all Yealink phones using Fonality

Phones :: Polycom Phone Support
Polycom phone support was added for models VVX 310, VVX 410, and VVX 500

Phones :: Firmware
Firmware used by Fonality phones is properly reflected in each phone's information

Premise Systems :: Card Detection
The performance of card detection for dedicated premise servers was improved

Bug Fix :: Admin Control Panel
Advanced Queues can now have more than 10 user/agents assigned to them

Bug Fix :: Admin Control Panel
Changes made to the Alerts page of the Admin Control Panel update properly

Bug Fix :: User Control Panel
Users with the rights to set Queue Call Recordings can now do that

Bug Fix :: User Control Panel
Users will now be able to upload Busy or Unavailable prompts via the User Control Panel

Bug Fix :: Control Panel
Admins and Users on Fonality systems using non-Fonality VOIP can now record voice prompts

Version 14.0 - 04/22/14

Phones :: Yealink Phone Support
Yealink phone support was added for models T20P, T32G, T38G, and W52P

For the Version History of releases prior to OS 14.0, including all Fonality Legacy systems, please click here!