Call Waiting Module User Guide

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

1 Overview
2 Feature Codes
3 Settings
- 3.1 Extension
  - 3.1.1 Call Waiting
- 3.2 Advanced Settings
  - 3.2.1 CW Enabled by Default
  - 3.2.2 Occupied Lines CW Busy

Overview

The call waiting module allows an additional call to come in on the same channel.

The Call Waiting module provides an option to turn call waiting on or off. There is no "Call Waiting" module under the GUI menus. Instead, settings are controlled in the Feature Codes module, Extensions module, and Advanced Settings module. Users can activate/deactivate call waiting through feature codes.

Feature Codes

Code	Action
*70	Deactivate call waiting
*71	Enable call waiting

Settings

Extension

Call waiting can be enabled/disabled for an extension through the GUI.

In the top menu click Applications
In the drop down menu click Extensions
When viewing an existing or new extension, click the Advanced tab.
Scroll down to the Extension Options tab to find the "Call Waiting" option.

Call Waiting

Enable/Disable: Sets the initial/current call waiting status for the extension.

Advanced Settings

Two settings in the Advanced Settings module are directly related to call waiting.

In the top menu click Settings.
In the drop down menu click Advanced Settings.
Scroll down to the Dialplan and Operational section.

CW Enabled by Default

Yes/No: Whether to enable call waiting settings for newly created extensions. Default is Yes.

Occupied Lines CW Busy

Yes/No: Whether to report unanswered call waiting calls as "busy" (resulting in the busy voicemail greeting). Default is Yes. If set to No, unanswered CW calls simply report as "no-answer."