Setup for ZohoCRM
Security
Whatever user you use to get the api key from is the user all actions will appear from. It is recommended that you create a separate API user. The api key has the same rights at the user it is generated under.
Storage
Recordings and voicemails must be under 20MB. Recording time will depend on the recording format
The default storage allotment 512MB to 1GB per user. Check your Zoho account to see what your storage allotment is.
Depending on configuration 1 file may be uploaded to multiple places.
Zoho Setup
Note: starting Zoho API 2.0 this step is no longer required to do in Zoho, please skip to the "Module setup" section below if so accordingly.
Generate an Auth token.
Log in to Zoho CRM ( https://crm.zoho.com ).
Click on the tools icon in the top right corner and click Setup
Then under "Extensions and APIs choose APIs
On the API usage screen there is a gear on the right. Click the gear, then click "Authentication Token Generation"
In the popup window enter SangomaCRM for the app name then click generate
A new window will open with text that shows the token. You will enter this token in to the module.
Module setup
Settings> CRM Settings. There you must choose the type of CRM you want to use, in this case Zoho then click Submit.
PBX URL is not used and may be safely ignored.
Just click ok to accept.
On the next page you will enter the token received above under Auth Token.
Note: starting Zoho API 2.0, manual insertion of an "Auth Token" is no longer required on the PBX, please update your PBX's CRM Link module if connecting to an API 2.0 Zoho system; this will remove the "Auth Token" text field from your PBX's webUI and instead add an "Authorize with Zoho" button which will automatically validate the interconnection between Zoho and the PBX when clicked
For Zoho API earlier than version 2.0:
For Zoho API 2.0:
Click on "Authorize with Zoho", you will be asked to login with your Zoho credentials on the next screen.
If connection was successful, you should see API Status as Connected, also the Auth Token button would be green with message "Re-authorize with Zoho"
You may also wish to adjust the the settings for voicemails and recordings. Here you can choose to store a copy of voicemails or call recordings on the server. The system can attempt to match the external number to Leads, Contacts or Accounts that match. By default recordings will be saved to the assigned user that answers the call. Keep in mind each match has an independent copy of the file. This means if a lead, contact and account are found there are 3 copies of the file uploaded and counting against any storage quota.
Once the Auth Token and settings are to your liking click Submit.
After you create some users on your Zoho account, you should see the same Users on the API Info.
Finally, you must match your users from the PBX to Zoho users.
Go to Admin > User Management > Edit the user you want to match, go to CRM tab and match your PBX user with your Zoho user.
Additionally, if you use Zulu, you can choose to use "On Call Popup" option under your Inbound route or queues.
Go to Connectivity > Inbound Routes > Select your route > Zulu Tab
If you are using Zulu, then when you receive a call, a popup would be opened automatically pointing to the CRM or the chosen URL.