Queue Callback Module

Owned by Nathaniel Halbrooks

Last updated: Jan 24, 2024

7 min read

Part of the VQ Plus Commercial Module

1 Overview
2 How to Create a Queue Callback
- 2.1 Name
- 2.2 Caller ID
- 2.3 Number Prepend
- 2.4 Dial Matches
- 2.5 Callback Queue
- 2.6 Announcement
- 2.7 Number Prompt
- 2.8 Force CID
- 2.9 Handle Queue Announcements
- 2.10 Allow Caller to Record Callback Message
- 2.11 Caller Message Prompt
- 2.12 Confirmed Prompt
- 2.13 Callback Prompt
- 2.14 Accept Prompt
- 2.15 Timeout
- 2.16 Retries
- 2.17 Retry Delay
- 2.18 Save
3 How to Link a Queue to a Queue Callback
- 3.1 Break Out Type
- 3.2 IVR Break Out Menu
- 3.3 Queue Callback