UCP Call Events

The Call Events widget allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call. The User Management Module controls which call events a user will be able to add as a widget in UCP.

This widget is intended to replace Call History in the long term

Open

• For each Call record we have the following

  • Date: Date and Time call was received or placed.

  • Caller: Who was called

  • Dialed: Who dialed

  • Duration: Length of call in Hours- Minutes-Seconds

  • Playback: If the call has a Call Recording associated with it you will be able to listen to the recording in your browser

  • Controls: If the call has a Call Recording associated with it you will get a download icon for the Call Recording.