SIPStation and FAXStation - Adding Services or DIDs to your Existing Account
- Nathaniel Halbrooks
- Kelli Higdon
After you've created a SIPStation account at http://www.sipstation.com, it's easy to purchase new trunks, local DIDs, and toll-free numbers. Simply make your selections, add the items to your shopping cart, and complete the checkout process. Detailed instructions are found below.
Logging into the SIPStation Store
Before you can purchase any DIDs, toll-free numbers, or trunks, or make any special orders, you will need a SIPStation account. If you need to create an account, please see our Creating a SIPStation Account wiki for instructions.
Log into your account at the SIPStation Store.
If you are already logged in but are not seeing the store section, click Purchase in the green navigation menu to navigate to the store section.
Adding Trunks
Under "High Volume Voice Trunks," move the slider to select the number of trunks (concurrent call paths) you want to purchase. Click on the square at the left and drag it along the green bar to change the number of trunks selected.
The total quantity of new trunks will be displayed in the green box at the upper right, along with the monthly fee for the trunk(s).
The new trunks will be added to your shopping cart. If you need to remove a product, you can click the small X button.
At this point you can continue shopping or click the Proceed to Checkout button to proceed to the checkout process, described later in this wiki.
Adding Local DIDs
You can search for new local DIDs under the Inbound DID number section.
Choose a Rate Center
A "rate center" is a geographic area whose numbers are considered to be local to each other instead of long distance. Rate centers vary in size, ranging from one small community to several large cities combined. A rate center may contain several area code-prefix combinations (NPA-NXXs).
Select a Country (US or Canada)
Select a State or Province
Select a Rate Center.
Tip
If you are unable to find the city you are looking for, take a look at the list of rate centers to see if your city might be included under a different name. For example, Minneapolis and St. Paul, MN are both part of the "Twin Cities" rate center.
View the Search Results
Available DIDs will be shown below your selected rate center. In some rate centers, the search results will be divided up into specific areas, which will be listed alphabetically. You can click on the green buttons to jump to the DIDs for these different areas, or you can scroll down within the search results to view all available DIDs. Numbers are listed in ascending numerical order.
For example, here we ran a search for the Twin Cities rate center and are finding four different areas available within this rate center.
How to Filter by Specific Digits
Are you looking for specific digits at the beginning, end, or middle of your phone number? If so, you can enter those digits to filter your search results.
Select the Begins with, Ends with, or Contains button. (Default is Begins with)
Type your desired digit(s) into the field next to these buttons. Do not enter any special characters such as parenthesis or dashes. Please be patient; the search results will automatically narrow as you type each digit. You do not need to press enter.
If you need to undo your specific search, you can delete what was entered in the field, and the list should return to its original search results.
How to Filter by SMS and/or T38 Capability
Do you need SMS (text messaging) and/or T38 (fax) capability with your new DID? If so, check the appropriate boxes to filter your search results.
How to Find Consecutive DIDs
Since available numbers are listed in sequence, in ascending order, you can browse the list to search for consecutive DIDs. Simply scroll down the list to see if you can find any sequential numbers.
At this time, the SIPStation Store does not offer a filter that will search for consecutive DIDs.
There is no special fee for consecutive DIDs when you find them in the SIPStation Store. If you would like us to help you with finding and ordering consecutive DIDs, we can help. You can use the special order process to make this request, and there would be a $2-per-DID setup fee for this service.
What if There is No Inventory?
If you are seeing the message "No current inventory for the selected rate center," it means we do not have new numbers immediately available for that area. You can check back again later to see whether new numbers become available. Or, you can use our special-ordering process, and a member of our team will search for and order numbers for you. The special-order process may involve backordering numbers and isn't guaranteed to be successful, but in many cases, we will be able to fulfill your request.
If you are seeing the message "No numbers meet your filter criteria for this rate center," you can try selecting different filter options, for example by changing your search for specific digits, or by removing the filter for SMS and/or T38 capability.
Selecting DIDs
After you've found some available numbers that meet your search criteria, it's easy to add the numbers to your shopping cart. Simply check the checkbox next to each DID you would like to order. The total quantity and monthly fee will be shown in the green box, and the DIDs will also be shown in your shopping cart.
You can click the X next to an item in your shopping cart if you need to remove it.
At this point you can continue shopping or click the Proceed to Checkout button to proceed to the checkout process, described later in this wiki.
Adding Toll-Free Numbers
Toll-free numbers begin with 800, 844, 855, 866, 877, or 888. When a caller calls your toll-free number, you pay for the call. You can search for new toll-free numbers under the Toll Free number section.
Choose a Toll-Free Prefix
Select a Toll Free Prefix from the drop-down menu.
View the Search Results
Available toll-free numbers will be shown below your selected prefix. Numbers are listed in ascending numerical order.
How to Find "Vanity" Toll-Free Numbers
A "vanity" number is an easy-to-remember telephone number such as 1-800-FLOWERS or 1-800-FREE-411. A vanity number benefits your business by helping customers remember how to reach you.
At this time, we do not offer the capability to filter toll-free search results by letter, but you can search by number. On phone keypads, numbers translate to the following letters:
2: ABC
3: DEF
4: GHI
5: JKL
6: MNO
7: PQRS
8: TUV
9: WXYZ
Choose your desired Toll Free Prefix from the drop-down menu.
Select either the Ends with or Contains button. (Default is Ends with)
Type your desired digit(s) into the field next to these buttons. Do not enter any special characters such as parenthesis or dashes. Please be patient; the search results will automatically narrow as you type each digit. You do not need to press enter. Remember, if you are searching for a word, you will need to translate it to numbers first. Do not enter letters.
For example, let's say we are looking for an 866-number that ends in "TAXI." We'll select 866 for the prefix, then select "Ends with" for the filter. We'll enter "8294" in the search field, because TAXI=8294. We're in luck! There is a number meeting that search criteria.If you need to undo your specific search, you can delete what was entered in the field, and the list should return to its original search results.
What if There is No Inventory?
If you are seeing the message "No current inventory for the selected prefix," it means we do not have new numbers immediately available in that toll-free prefix. You can check back again later to see whether new numbers become available. Please note, we are not able to backorder toll-free numbers. If you use our special order form by clicking the "Click Here" link, we can only help you search our existing inventory.
If you are seeing the message "No numbers meet your filter criteria for this prefix," you can try entering different digits or removing digits. Also, since toll-free numbers typically do not support SMS or T38, you can try de-selecting these options.
Selecting Toll-Free Numbers
After you've found some available numbers that meet your search criteria, it's easy to add the numbers to your shopping cart. Simply check the checkbox next to each toll-free number you would like to order. The total quantity and monthly fee will be shown in the green box, and the numbers will also be shown in your shopping cart.
You can click the X next to an item in your shopping cart if you need to remove it.
At this point you can continue shopping or click the Proceed to Checkout button to proceed to the checkout process, described later in this wiki.
Checkout Process
You must continue to the next step and click Proceed to Checkout, or the DID(s) and toll-free number(s) in your shopping cart will not be saved to your account, meaning you will lose the ability to use those numbers if another user selects them before you check out. If you need to remove any items from your shopping cart, you can click on the gray X next to the item.
Add services such as trunks, local DIDs, and toll-free numbers to your shopping cart using the processes described earlier in this wiki.
Click on the green Proceed to Checkout button when ready to make your purchase.
Review your Order Summary. If needed, click Add / Edit Items to go back to the store, where you can remove items from your cart or select additional items to add.
The section "After Your Order, Your Subscription Will Include" section at the bottom of the page shows what the new monthly subscription fees will be if you make this purchase. Totals do not include taxes and fees, which vary by location. We are required to collect various taxes and fees according to federal, state, and local regulations. Please see our wiki on Taxes and Fees for more information.
Click on the checkbox to agree to the terms and conditions.
Select an existing credit card to use for this order, or add a new card. Then click Confirm Order & Charge My Card.
If your order completes successfully, you should get the following notification:
Special-Ordering Local DIDs and Toll-Free Numbers
Can't find what you are looking for in the store, or need some additional help with the ordering process? We may be able to help. You can use our special order form to make your request.
For full instructions on special-ordering, please see our wiki Special Ordering Local DIDs and Toll-Free Numbers.