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Support Department Overview and Policies
Support Description by Product
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Collecting Logs For Ticket Creation
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Warranty Policy
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Refund Policy
Locate After Hours Pin Code
How to request a RMA for Warranty Products
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FreePBX OpenSource Project: SEC-2023-002
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How to fix Digium phone apps SSL certificate host mismatch errors after updating to 6.6.0.1
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Why do transfers using rapid dial keys not display original caller id information to transferred extension
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General Echo HOWTO
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Additional Phones table can not be sorted by phone model when no device is present
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Firefox Dialer not passing the correct caller ID
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Forward Call Rule on a previously converged Non-Digium phone is not deleted on update
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MAC address not validated when too long
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What details should I report to Digium Technical Support for troubleshooting Asterisk issues?
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Incorrect Caller ID on VOIP provider that does not use incoming call rules
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How to Setup E-Series Appliances to Power On Automatically.
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Admin Password max length not matching inline help text
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What troubleshooting steps can I try if the record softkey is not working on a Digium phone?
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How to solve failure to write to disk while upgrading phone firmware
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Web GUI Failed to Connect to Database
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Why can't I read the TSR report file after downloading to a windows machine
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Why do I see ERR for my licenses?
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What is the Registration Code?
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What do I do if I cannot access the PBX Web Interface ( GUI )?
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How to restore backup from a meta file
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Complete list of changes that will cause calls to drop and services to restart
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Why cant I add more users to my Switchvox after I have activated my subscription codes on the Digium website?
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DISA for Digium
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how to disable ASPM on PCIe links for DAHDI devices, for systems where the BIOS improperly enables ASPM
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Password Reset Email Not Working With Microsoft Outlook
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This hardware has not undergone testing by Red Hat
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How to run Ultimate boot cd on Switchvox to test hard drives and memory
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IMAP Queries do not return installed SSL Cert
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What level of technical assistance does Digium provide for Digium phones
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Zendesk button for Disabled Queue still clickable
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Zendesk is unable to dial peered extensions
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Some Apps not working when using Third Party SSL certificate
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Error writing temporary certificate
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Troubleshooting Queue Calls Not Ringing Phones
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How to Clear a Message indicating SSL Certificate Has Expired
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Password Reset Email Field is Case Sensitive
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RMA - Switchvox 355 appliance - Explanation of the checklist
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RMA - Switchvox 310 appliance - Explanation of the checklist
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RMA - Switchvox 60 appliance - Explanation of the checklist
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RMA - Switchvox 65 appliance - Explanation of the checklist
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RMA: Digium Analog Cards - Explanation of the checklist
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RMA: Digium Digital Cards - Explanation of the checklist
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Switchvox Registration Admin Training
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How to Order New Voice Prompts for my PBX
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On Site Support
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What To Do When Receiving An Email For AUDIT-Low-Disk-Space
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Guide to set up remote employees
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Contacting Sangoma support
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How to request a feature?
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How do I fix the error "Failed to load Avahi Configuration File' when saving the IP Configuration Page?
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Veeam backup and replication for Disaster Recovery
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V-Motion for VMWare for Disaster Recovery

Support Services

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Log Files and Logging for Support

Log Files and Logging for Support

Owned by Kelli Higdon

Last updated: Mar 25, 2024

1 min read

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