Updating to Switchvox 7.9

This article describes Switchvox version 7.9 (102701).

See also: 7.8, 7.8.1, 7.8.2, 7.8.3, 7.8.3.1, 7.8.3.2

This version requires version 7.0 (94939). See the article Updating to Switchvox 7.0  for instructions on migrating to version 7.0.  Please note that users may need to clear their web browser cache after the update, so any changes from your prior version are displayed correctly.

Important Information About Voicemail in 7.9

Before you update to 7.9, we highly recommend that you take a full backup with all directories included, particularly the Voicemail and Fax Files and Voicemail Greetings. The contents of all mailboxes will be affected by the update.

Mailbox contents include voicemail, on-the-fly call recordings, and faxes.

After the update to 7.9 is complete, all newly created mailbox content is immediately available via visual voicemail apps or the voicemail access extension.

For content that existed prior to the 7.9 update, there is a mailbox migration process that runs in the background. This process shouldnot affect the normal operationsof your Switchvox. It will take approximatelyone hour for each 10,000 messages. There is an alert in the Switchvox Admin area that is displayed while the process is running, and the alert declares when the process is complete. Once the process is complete, you can dismiss that alert.

Pre-update content is not available until after it is migrated. As each piece of content is migrated, it will appear in its phone-user's mailbox. All content that existed prior to the 7.9 update is processed as shown here:

1. Contents created within 7 days 

2. Contents created within ~one month 

3. Contents created within ~four months

4. Contents created within ~sixteen months

5. Contents created within ~sixty-four months

6. And so on.

Mailboxes No Longer Support IMAP

A phone-user's mailbox is no longer available via an IMAP client. This does not affect voicemail notifications, which go to the email address indicated for those notifications. In 7.9, you cannot access the mailbox content using the address with the Switchovxextension and host, for example101@switchvox.mybusiness.com. 

To access their mailbox, a phone-user has the following options:

• Sangoma desk phones: Visual Voicemail app

• Sangoma Phone desktop softphone for Windows and macOS: Visual Voicemail

• Switchvox Chat mobile app for iOS and Android: Visual Voicemail

• Sangoma Connect mobile for iOS and Android: button to dial Switchvox's Voicemail Access extension

• Switchvox's Voicemail Access extension, available by default

New Features and Enhancements

Disk Usage Settings: Auto Delete Mailbox Contents

Under the Disk Usage Settings tab inServer > Disk Usage, a new setting is offered:
Months to Keep Mailbox Contents
Any mailbox contents older than this number of months are permanently deleted. Leave this blank to keep mailbox contents forever.

Zapier Integration Utilizing Event Triggers

Zapier is an online platform that helps you automate workflows by connecting the different apps and services you use in actions called “Zaps”.  Zaps allow you to automate these tasks without having to build an app to Switchvox integration yourself.  Please see documentationhere.

Switchboard Requires an Active Subscription

If Switchvox has expired subscriptions, the Switchboard can no longer be used. That includes features that are Switchboard-related, such as the Salesforce and Zendesk plugins.

Update Phone Firmware Button for P-Series Phones only

On Server > Updates, there is a new button for P-Series Phones only. Please see documentationhere.

Issues Resolved

• Virtual Queues that are using the Member Waits scenario are now required to define an Outgoing Caller ID Name and Number, to clarify this information right here in the queue settings.

• Queue members will now correctly receive queue calls after a previous queue call to the member was answered by another member via directed pickup.

• "Thank you we will call you back" is now played correctly in a virtual queue where it was not played under particular circumstances.

• The Conference app (found in the desktop softphone and the Switchboard) is now is correctly supported for muting participants of the conference. 

• Merging Meetme Conference calls could occasionally hang up on some participants - this race condition has been alleviated.

• The Salesforce Lightning app is now more flexible when it searches Salesforce for an existing contact, account, or lead that matches incoming caller ID.

• In the Phone Locations definitions, a + can now be used as a caller ID prefix.

• Sangoma Wireless Phone setup no longer confuses local extensions with peered extensions. 

• Sound Prompt language setting now correctly applies to the Additional Phone extensions on a Main extension.

New desk phone firmware is included: 2.9.19, 1.12.12, and 3.6.0.